[Hiring] Senior Engineering Manager, Site Reliability Engineering @Zillow

Role Description

As a Senior Engineering Manager (M4) for FUB Infrastructure (SRE), you will lead a multidisciplinary team of SREs, SDEs, and security engineers responsible for the infrastructure, reliability, and developer experience that underpin Follow Up Boss. You will:

• Own team execution, quality, and innovation across multiple systems and workloads that support the entire FUB+ org.
• Move the infra team into a strong posture for proactive, roadmap-driven investments in reliability, scalability, security, and developer productivity.
• Drive cross-org alignment and strategy with ZG platform teams (ZGCP, SRE, networking, database, security) as well as FUB product teams to modernize FUB infrastructure and adopt shared platform capabilities where appropriate.

Key Responsibilities

• Team Execution & Roadmap:
  • Own execution for the FUB infra & security roadmap, turning strategic goals into a sequenced, realistic plan with clear milestones and measures of success.
  • Run an exemplary planning and delivery rhythm (quarterly), including estimation, risk management, dependency mapping, and stakeholder updates across FUB+ and central platform teams.
  • Ensure the team hits commitments with rare surprises, and when risk emerges, proactively engage partners to adjust scope, resources, or timeline with clear communication and tradeoffs.
• Reliability, Quality & On-Call:
  • Be accountable for reliability, performance, operability, and cost of core FUB services and infrastructure (EC2, RDS/Aurora, Redis/Valkey, networking, queues, SRE tooling).
  • Lead the team to run a proud, low-toil on-call process: well-defined SLOs and error budgets, actionable alerting, fast incident detection/response, high-quality RCAs, and follow-through on remediation work.
  • Drive urgent, sustained progress on database scaling and performance, including capacity management, query and schema optimization, and modernization of data infrastructure.
• Infrastructure Modernization & Platform Strategy:
  • Lead the FUB modernization strategy and execution for prioritized workloads, balancing devex wins, reliability, and risk while coordinating with central teams.
  • Partner with principal/staff engineers to refine FUB’s service scaling strategy, ensuring clear guidance on when teams build in the monolith vs. new services, and how infra supports these choices.
• Developer Experience & Environments:
  • Raise the bar on developer environments and onboarding, reducing friction from dev boxes, tooling setup, and infra access; ensure new engineers can be productive quickly with reliable, self-service workflows.
  • Drive faster, safer deployments by improving CI/CD and aligning with ZG best practices for trunk-based development and feature flags.
  • Partner with product SDMs and tech leads to lower operational friction for dev teams.
• Team Building, Coaching & Talent:
  • Lead and grow a high-performing, inclusive SRE/infrastructure/security team, set clear expectations, provide candid feedback, and manage performance.
  • Develop technical leaders within and adjacent to the team through sponsorship, delegation, and stretch opportunities that expand impact beyond the immediate team.
  • Hire, retain, and onboard talent across SRE, infra SDE, ensuring skills match the breadth of FUB infra.
• Cross-Org Alignment & Strategy:
  • Be the primary technical and operational interface for FUB infra with FUB+ leadership and central Zillow platform orgs, driving alignment on priorities, tradeoffs, and architectural decisions.
  • Contribute materially to FUB+ tech vision and infra strategy, especially around service scaling, platform adoption, and our long-term operations model.
  • Help identify and resolve cross-org misalignment and advocate for solutions that maximize Zillow-wide value.
• Innovation & AI:
  • Champion innovation that improves reliability, scalability, cost, and devex for multiple teams.
  • Normalize AI usage within the infra team and share successful patterns more broadly across FUB+ and platform partners.
• Security, Compliance & Cost:
  • Partner with security to ensure infra and application environments meet audit, SOC2, SOX, privacy, and app-sec requirements.
  • Forecast and manage runtime and infra costs, using tagging, dashboards, and guardrails to keep costs within budget while supporting growth.

Qualifications

• Proven track record as a Senior Engineering Manager or equivalent leading SRE, platform, or infrastructure teams supporting high-availability SaaS products.
• Experience scaling production systems and databases in a cloud environment (ideally AWS) and leading meaningful improvements to reliability, performance, and cost.
• Demonstrated ability to shift a team from reactive to proactive roadmap-driven execution.
• Strong background in developer experience and CI/CD, with hands-on familiarity with tools such as Terraform/Ansible, GitLab, Kubernetes/ZGCP, and modern observability stacks.
• Experience partnering with security, database, networking, and central platform teams in a multi-org environment.
• Demonstrated people leadership as a Senior Engineering Manager.
• Comfortable experimenting with and operationalizing AI tools in engineering workflows.
• SaaS / Sales CRM experience is a plus.
• Strong experience with scaling large LAMP / web applications.

Benefits

• Competitive base salary.
• Equity awards based on factors such as experience, performance, and location.

Company Description

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing, and renting with greater ease and confidence.

Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list.