[Hiring] Senior Engineer, Platform Operations @Presidio

Role Description

The Platform Operations Senior Engineer deploys, supports, and continuously improves the platforms that underpin Presidio’s managed services solutions, with a primary focus on Presidio’s Managed Services Gateway, which is used to run our tooling in client environments.

This role administers Linux and Kubernetes environments; deploys and supports Managed Services Gateways across AWS, Microsoft Azure, VMware, and Microsoft Hyper-V; applies automation to improve operational workflows; and troubleshoots complex issues across infrastructure and application layers. The Senior Engineer also serves as an escalation point, supports platform security and lifecycle initiatives, maintains operational standards and documentation, and provides technical guidance to other engineers.

Travel Requirements: This is a remote role situated in the Continental US with 5% associated travel.

Responsibilities Include:

• Deploy, configure, validate, maintain, upgrade, and support Managed Services Gateways across AWS, Azure, VMware, and Hyper-V environments.
• Administer and troubleshoot Linux operating systems, Kubernetes environments, and Rancher-managed workloads.
• Use Windmill and other automation tools to improve deployment, validation, maintenance, and operational workflows.
• Serve as an escalation point for complex or service-impacting issues.
• Coordinate with clients, vendors, and internal teams, documenting work and resolution details in ServiceNow.
• Create and maintain deployment procedures, troubleshooting guides, standards, and operational runbooks.
• Support platform testing, patching, upgrades, vulnerability remediation, lifecycle management, and standardization efforts.
• Participate in an on-call rotation and perform after-hours or weekend work as required.

Qualifications

• Bachelor's degree or the equivalent work experience and/or military experience.
• 5-8 years of experience in platform operations, systems engineering, infrastructure engineering, DevOps, or a related field.
• Advanced experience administering and troubleshooting Linux operating systems.
• Hands-on experience deploying, operating, and supporting Kubernetes environments managed through Rancher.
• Experience with VMware and Microsoft Hyper-V, working knowledge of AWS and Microsoft Azure infrastructure concepts.
• 3-5 years' experience with Palo Alto Networks firewalls or comparable enterprise platforms.
• Experience using Windmill or a comparable automation or workflow platform and ServiceNow.
• Ability to troubleshoot across application, operating system, virtualization, cloud, and network layers.
• Strong written and verbal communication skills.
• Demonstrated commitment to continuous learning and technical growth.
• Must be a US Citizen.

Requirements

• Direct hands-on experience with Palo Alto Networks firewalls and Cisco routing and switching technologies.
• Experience with a combination of Docker, Git, Bash, Python, PowerShell, Terraform, or similar technologies.
• Experience supporting immutable operating systems, edge platforms, or fleets of remotely managed Managed Services Gateways.
• Familiarity with monitoring, logging, observability, and CI/CD practices.
• Relevant Linux, Kubernetes, VMware, Microsoft, AWS, Azure, Cisco, or Palo Alto certifications.

Benefits

• Joining Presidio means stepping into a culture of trailblazers - thinkers, builders, and collaborators.
• With expertise in AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure.
• Opportunity to harness the power of Generative AI and drive data-driven transformation.