[Hiring] Senior DevOps Engineer @3Pillar Global

Role Description

We are hiring a Senior DevOps Engineer to own and evolve the deployment of our AI-powered application modernization platform (NEXUS) into client production environments. This role is a unique hybrid of Platform Engineering and Technical Advisory. You will not only design the underlying multi-cloud infrastructure (AWS, Azure, GCP) but also partner directly with client IT groups to establish SysOps frameworks. You will leverage our AI-driven automation tools to provision infrastructure, integrate AIOps for anomaly detection and remediation, and ensure clients receive seamless product updates via our Helm-based delivery pipeline.

This is a senior individual contributor role that requires a "product mindset"—you are designing for scale, security, and long-term operational sustainability in client environments.

What you will do

• Client Collaboration & SysOps Partnership:
  • Serve as the primary technical partner to client IT groups, guiding them on best practices for operating bespoke NEXUS implementations.
  • Work with client-aligned delivery teams to manage the lifecycle of the platform, ensuring timely and reliable product updates via Helm charts.
  • Collaborate with client stakeholders to tailor infrastructure and operational workflows, ensuring NEXUS integrates seamlessly with their existing enterprise monitoring and ticketing systems.
• AI-Driven Automation & AIOps Integration:
  • Architect and implement AI-assisted workflows to automate the provisioning and configuration of infrastructure across multi-cloud environments.
  • Integrate and adopt 3Pillar’s AIOps platform into client ecosystems to enable proactive, automated anomaly detection and incident remediation.
  • Maintain and refine the AIOps knowledge base, training agents to perform accurate root-cause analysis (RCA) and automate recurring issue resolution.
• Platform & Multi-Cloud Development:
  • Evolve our Helm-based platform layer and Terraform module libraries to support standardized, secure deployment patterns across AWS, Azure, and GCP.
  • Move our automation from simple execution to self-adapting workflows that handle ambiguity and get smarter over time.
  • Ensure all infrastructure-as-code and automated remediation scripts meet rigorous enterprise security and compliance standards, including PII access logging and least-privilege IAM.

Qualifications

• Proven experience in a technical advisory or client-facing engineering role.
• 5+ years in DevOps, SRE, or Platform Engineering.
• Hands-on experience integrating or managing AIOps platforms or automated observability stacks.
• Demonstrated experience building automation workflows.
• Deep expertise in Kubernetes and Helm.
• Proven AWS expertise (EKS, networking, IAM/IRSA) with a strong aptitude for multi-cloud environments (Azure/GCP).
• Solid experience with secrets management and identity/SSO integration.
• Excellent written and verbal communication.

Requirements

• Prior work as a Solutions Architect, Technical Account Manager, or Implementation Engineer in a SaaS or Managed Services environment (preferred).
• Experience managing infrastructure for AI/ML workloads (nice to have).
• Hands-on experience with GitOps methodologies for managing continuous deployment at scale (nice to have).
• Experience operating within regulated or enterprise environments (nice to have).
• Experience with event streaming platforms or specialized operators for stateful services (nice to have).

Benefits

• Vacations according to the law from your first anniversary.
• Discretionary Time Off (employees are able to take time off when necessary).
• 26 days of Christmas bonus.
• 75% vacation bonus.
• Foo coupons.
• Major Medical Insurance.
• Life Insurance (optional).
• Savings Box (optional).
• Law benefits: IMSS, Afore, Infonavit.
• Home office.
• Udemy - E-learning.

Company Description

At 3Pillar, we offer a world of opportunity:

• Flexible work environment – whether it's the office, your home, or a blend of both.
• Global team, learning from top talent around the world and across cultures.
• Focus on well-being, including fitness offerings and mental health plans.
• Professional services model enables career growth and development opportunities.
• Equal opportunity employer committed to diversity.