[Hiring] Senior Cloud Operations Engineer @NASCO

Role Description

The Senior Cloud Operations Engineer provides hands-on operational ownership of AWS cloud environments to improve reliability, observability, performance, capacity, cost efficiency, automation, and disaster recovery readiness. This role will ensure accountability and internal ownership of day-to-day cloud operations by collaborating with vendors and MSP.

This position leads operational incident and problem resolution, improves runbooks and automation, and oversees managed-service-provider execution. It partners with architecture, security, application development, migration, product, and emerging-technology teams to ensure approved solutions are production-ready and sustainably operated.

Responsibilities

• Owns the day-to-day operational health, reliability, availability, and supportability of AWS cloud environments.
• Implements and improves monitoring, logging, alerting, dashboards, and observability practices that enable proactive issue detection and response.
• Leads incident response, service restoration, root-cause analysis, problem management, post-incident reviews, and corrective-action follow-through.
• Automates provisioning, configuration, remediation, deployment, and routine operational tasks using infrastructure as code and scripting.
• Analyzes and improves cloud performance, capacity, scalability, and resource utilization.
• Identifies and executes approved cloud cost-optimization opportunities in partnership with finance and technology stakeholders.
• Maintains backup, recovery, resilience, and disaster-recovery procedures and validates operational readiness through documented testing.
• Oversees the CloudOps managed-service provider, validates work quality, tracks commitments, escalates service gaps, and verifies completion of operational work.
• Develops and maintains runbooks, operating procedures, technical documentation, and knowledge articles.
• Assesses production readiness and partners with architecture, security, application development, product, and migration teams on operational requirements.
• Supports approved production changes and continuously improves operational controls, tooling, and processes.
• Evaluates emerging operational capabilities, including approved AI-assisted engineering tools, when they improve reliability, efficiency, or supportability.

Qualifications

• Strong operational knowledge of cloud networking technologies, including VPCs, API Gateways, WAFs, load balancers, Route 53, VPNs, and firewalls.
• Strong hands-on experience operating and supporting AWS serverless technologies, including AWS Lambda, API Gateway, Step Functions, EventBridge, SQS, SNS, DynamoDB, Redshift, and related monitoring, troubleshooting, performance tuning, and cost optimization practices.
• Advanced knowledge of cloud operations, resiliency, performance, capacity management, and disaster recovery.
• Advanced expertise in observability practices, including monitoring, logging, alerting, and operational metrics.
• Strong analytical and troubleshooting skills with experience leading incident response and root cause investigations.
• Proficiency in infrastructure automation through infrastructure as code, scripting, and repeatable operational processes.
• Ability to translate operational data into actions that improve reliability, efficiency, scalability, and cost performance.
• Ability to oversee service providers, assess operational risk, and drive issue resolution to completion.
• Intermediate knowledge of cloud security, identity, networking, governance, and compliance concepts.
• Experience creating and maintaining technical documentation, operational procedures, and recovery runbooks.
• Strong verbal and written communication skills with the ability to influence technical and business stakeholders.

Preferred Knowledge, Skills, and Abilities

• Knowledge of IT service management practices supporting incidents, problems, changes, requests, and knowledge management.
• Knowledge of cloud financial-management practices, cost allocation, forecasting, anomaly management, and optimization.
• Knowledge of container, orchestration, and cloud-native operating practices.
• Ability to use approved AI-assisted engineering tools for troubleshooting, documentation, knowledge management, runbook development, automation, or operational analysis.
• Knowledge of hybrid-cloud operations and integrations between cloud and on-premises environments.

Experience

• 7 years of progressively responsible experience in cloud operations, DevOps, site reliability engineering, infrastructure engineering, or a related discipline.
• 5 years of hands-on experience deploying, operating, supporting, and troubleshooting production workloads in AWS.
• 3 years of experience using infrastructure as code and scripting or programming to automate operational work.
• Demonstrated experience supporting production services, leading incident resolution, completing root-cause analyses, and improving operational reliability.

Required Education

• Bachelor's degree in computer science, information technology, engineering, or a related field, or an equivalent combination of education and relevant experience.

Preferred Certifications

• AWS Certified DevOps Engineer – Professional.
• AWS Certified CloudOps Engineer – Associate.
• AWS Certified Solutions Architect - Associate or Professional.
• HashiCorp Certified: Terraform Associate.
• ITIL 4 Foundation or a FinOps Certified Practitioner or Engineer credential.

Working Conditions

• Home office/ Remote.
• Must be able to support scheduled after-hours maintenance and urgent production incidents as operational needs require.
• On-call participation.

Benefits

• Choice of Blue Cross Blue Shield Medical, Dental, and Vision Plans.
• Telehealthcare – for Medical and Behavioral visits.
• Generous PTO with buy/sell options.
• 9 Company holidays, a floating day off, and a day off for volunteering.
• Employee Assistance Program.
• Wellness program - earn insurance discounts or credit towards health-related items.
• 401K Plan with employer matching contributions.
• Company-funded spending/reimbursement accounts to help with out-of-pocket medical expenses.
• Bonus and Recognition programs.
• Tuition Assistance.
• Consultation with financial planner.
• Basic Life & AD&D Insurance, Short and Long-Term Disability Insurance provided, and Supplemental Term Life Insurance is available.
• Group Discount programs - mobile, technology services, etc., to help you save money.
• E-Learning – Comprehensive and current library of e-learning and performance support assets, available on demand and at no cost.