[Hiring] NOC Engineer @Nexus Technologies LLC

Role Description

This role follows a rotating overnight shift schedule consisting of 12-hour shifts. Team members will work alternating weeks of 3 and 4 days.

• Week 1: Sunday–Tuesday, 5:45 PM – 6:15 AM MST
• Week 2: Saturday–Tuesday, 5:45 PM – 6:15 AM MST

The schedule rotates on a bi-weekly basis.

Location: Remote, work from home, United States

Who you are:

• Proactive and independent technology enthusiast performing tier I technical support responsibilities.
• Skilled communicator dedicated to providing top-notch customer service.
• Meticulous attention to detail in timekeeping, documentation, and execution of technical work.

You know how to:

• Provide excellent client support via telephone and e-mail.
• Effectively address system alerts generated by NexusTek's monitoring systems.
• Maintain advanced administrative competencies of all NOC tools and products.
• Monitor security alerts and follow documented processes to investigate and escalate.
• Perform root cause analysis to completion and resolution.
• Maintain comprehensive notes in ConnectWise and update cases as needed.
• Identify alerts that can be tuned for minimal disruption.
• Propose new ideas for improving department effectiveness.
• Own and manage escalated support cases.
• Perform automation and scripting.

Troubleshooting will require skills in some or all of the following technologies:

• Backup and disaster recovery
• AV solutions
• Spam solutions
• Patching solutions
• DNS
• SSL-Certs
• DRaaS
• FWaaS
• Windows Server
• Office 365
• Multisite/stretched datacenter environments
• MSP applications like ConnectWise, N-Able, and IT Glue desirable

One or more of the following certifications may be required:

• CompTIA Network+ and/or Security+ (or comparable)
• Microsoft Entry Level Certification: Windows Server or Azure

Benefits

• Four weeks of annual accrued PTO
• Seven paid national holidays
• Medical, dental, vision options
• Company-paid life insurance, short and long-term disability
• Voluntary benefits such as critical illness and accident
• Voluntary Legal Shield and identity theft protection
• Discretionary annual 401k match plan
• Generous employee referral bonus plan
• Employee Assistance Program
• Access to over 90,000+ courses in ADP My Learning
• StandOut employee engagement tools
• Eligible to apply for a Pluralsight license
• Eligible to apply for NexusTek Technical Academy or Leadership Academy

We’re happy to provide our full benefits guide at any point in the process!

Interview Process

Typical interview process for this role:

• Application Stage:
  • Submit your application
  • Complete the Culture Index survey: Culture Index Survey
• Screening Stage:
  • 20 min Recruiter screening to introduce you to NexusTek and get to know what motivates you
• Interview Stage:
  • One-hour technical interview with Hiring Manager (virtual)
  • 30 min follow-up Hiring Manager interview (virtual)
  • References – 3 professional references at least one direct supervisor

NexusTek provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type.

NexusTek participates in E-Verify for all US Employees.

Please be aware of potential recruitment fraud and fake social media pages. NexusTek will never ask you to pay a fee as part of the interview process.

For more information, please visit our Careers Page .