[Hiring] Mid SRE – Cloud Product Reliability @Experian

Role Description

The mission of a Product Reliability Engineer is to ensure cloud products and services are reliable, observable, scalable, secure, and resilient, so customers can depend on EMS consistently while engineering teams can innovate.

• Protect the customer through high availability, fast response times, and consistent performance with minimal service disruptions.
• Success is measured by uptime, latency, reliability, and customer satisfaction.
• Build reliability into the product by identifying reliability risks early and influencing architect decisions.
• Establish reliability requirements and validate system behavior under failure conditions.
• Create operational excellence, increase system resilience, and drive continuous improvements.

Qualifications

• Experience with observability.
• Knowledge of distributed system architecture.
• Experience supporting high-availability environments.
• Familiarity with security, compliance, and cloud governance frameworks.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).
• 2–5 years of experience in IT operations, Site Reliability Engineering (SRE), DevOps, Platform Engineering, Production Engineering, or Cloud Operations.
• Experience with designing and implementing reliability engineering practices for cloud-native applications.
• Experience with cloud platforms (AWS, and GCP).
• Familiarity with operating systems (Linux and/or Windows).
• Basic scripting skills (PowerShell, Python, Bash, etc.).
• Experience working with incident management processes and tools.
• Understanding of distributed systems and cloud-based architectures.
• Knowledge of system performance tuning and troubleshooting techniques.
• Experience with reliability tools.
• Strong troubleshooting, data analysis, and technical communication skills.
• Experience with Infrastructure as Code tools such as Terraform.
• Knowledge of monitoring and observability platforms.
• Advanced English.

Benefits

• At Serasa Experian, we believe that diversity is essential for a healthier and more innovative work environment, where everyone can share experiences and express their ideas.
• We promote several initiatives to support inclusive recruitment and the professional development of our people.
• Affinity groups to empower and support individuals from underrepresented groups: ExperianPride (LGBTQIAPN+ community), Ubuntu (racial equity), Women in Experian (gender equity), Aspire (people with disabilities), and Connecting Generations (generations).