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Devops / Sysadmin
IT Systems Engineer
@RunPod, Inc.
[Hiring] IT Systems Engineer @RunPod, Inc.
Mar 29, 2025 - RunPod, Inc. is hiring a remote IT Systems Engineer. 💸 Salary: $90k to $145k. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
You will join our Operations team, reporting to the Head of Operations. We are a lean and dynamic group of professionals dedicated to ensuring the company’s day-to-day functions run seamlessly. The team’s primary goals include:
- Building robust internal processes
- Ensuring organizational efficiency
- Maintaining top-tier security and compliance standards
As the first dedicated IT Systems Administrator, you will play a pivotal role in optimizing RunPod's internal infrastructure, enabling our global, remote workforce to focus on delivering cutting-edge AI and machine learning solutions.
Your Impact:
- Shape Operational Efficiency: Streamlining user account management, software provisioning, and helpdesk operations will have an immediate effect on employee productivity.
- Secure Our Infrastructure: Ensuring our corporate VPN, SSO, and general IT infrastructure are best-in-class, influencing RunPod’s overall security posture.
- Drive Compliance & Trust: Overseeing SOC 2 IT processes and other frameworks to help build and maintain the trust of our customers and partners.
- Enable Future Growth: Providing strategic insights on scaling IT systems to lay the foundation for an expanded IT department.
Responsibilities
- IT Infrastructure & Networking: Configure and maintain the corporate VPN, firewalls, and network equipment for optimal security and connectivity.
- Oversee office and remote network setups, ensuring a secure, unified, scalable, and reliable environment for our remote-first workforce.
- Account & Access Management: Provision and de-provision accounts across all company systems (SSO, email, productivity suites, etc.).
- Manage and integrate existing SSO solutions (e.g., Okta or Google Workspace) to streamline user authentication.
- Software & Device Management: Centralize procurement, licensing, and distribution of software tools.
- Coordinate with HR for hardware deployment and manage an inventory of devices for new hires, repairs, and replacements.
- Helpdesk & Support: Serve as the primary point of contact for technical support queries.
- Establish and maintain helpdesk ticketing processes to track and resolve issues efficiently.
- Security & Compliance: Lead SOC 2 IT initiatives, ensuring that RunPod meets all necessary controls and documentation requirements.
- Implement best practices around endpoint security, MFA, password policies, and data protection.
- IT Policy & Documentation: Develop and maintain IT policies, procedures, and user guides to ensure standardization and compliance.
- Create documentation for troubleshooting and knowledge-sharing across the organization.
- Strategic Planning & Scalability: Collaborate with leadership on IT roadmap planning, introducing tools and processes that will scale with company growth.
- Identify areas for automation and process improvement, implement solutions to optimize efficiency.
Qualifications
- 3+ years of experience in a broad IT Systems Administrator or similar role.
- Hands-on expertise with networking, VPNs, and endpoint security administration.
- Solid understanding of SSO solutions (e.g., Okta, Google Workspace) and identity/access management best practices.
- Experience operating a distributed IT environment for a global remote workforce.
- Experience implementing zero trust frameworks with a distributed remote workforce.
- Experience leveraging Apple Business Manager and Windows InTune to perform automated OOBE deployments.
- Experience with mobile device management (MDM) platforms (e.g., Hexnode, Jamf, Intune).
- Experience supporting SOC 2 audits or similar compliance frameworks.
- Proven track record in providing IT support and troubleshooting a range of user and system issues.
- Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment.
- Excellent communication skills, comfortable collaborating across distributed teams.
Preferred
- Prior involvement in a fast-scaling startup environment.
- Familiarity with scripting or automation (e.g., Bash, PowerShell, Python) to streamline repetitive tasks.
- Any certifications such as CompTIA Security+, CCNA, or related.
- Proficiency in documentation and training for users onboarding and policy rollouts.
- A proactive approach to learning new technologies and frameworks, aligned with RunPod’s values of innovation and continuous improvement.
Benefits
- The competitive base salary for this position ranges from $90k to $145k, determined during the interview process based on experience, qualifications, and location.
- Stock options.
- The flexibility of remote work with an inclusive, collaborative team.
- An opportunity to grow with a company that values innovation and user-centric design.
- Generous vacation policy to ensure work-life harmony and well-being.
- Contribute to a company with a global impact based in the US, Canada, and Europe.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Devops / Sysadmin
Devops / Sysadmin
|
Salary
💸
$90k to $145k
|
Remote
Location
USA
|
|
Job Type
unspecified
|
Posted
Mar 29, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
