[Hiring] IT Systems Administrator @CommonSpirit Health

Role Description

As an IT Systems Administrator, you will collaborate to implement, maintain, and optimize the critical IT system of CommonSpirit Health's ServiceNow platform. Every day you will manage multiple ServiceNow environments, ensuring stability, security, and performance, while troubleshooting complex issues and collaborating with teams. To be successful, you will demonstrate comprehensive technical expertise, exceptional problem-solving, and a proactive approach to system resilience, ensuring robust and scalable IT infrastructure.

• Oversees and works on catalog requests and incidents related to Users, Groups, Locations, Assets and Licenses.
• Monitors the platform performance while collaborating with System Analysts to improve health of the ServiceNow Platform.
• Provides clear updates in responding to, following up and resolving reported issues and requests through the ticketing system within established SLA's.
• Responsible to complete all tasks and associated documentation within committed timeframes, and effectively communicates across teams and all levels of management.
• Provides clear communication during the lifecycle of administrative tasks such as Cloning, Patching or Upgrades.
• Remote eligible.

Qualifications

• BA or BS in Computer Science, Technology, or Business discipline or equivalent experience is required.
• 4-6 years of professional experience in an IT technical or infrastructure field.
• 1-3 years of experience providing operational support of the ServiceNow platform.
• ITIL Foundation Cert for IT Mgmt.
• ServiceNow CSA Certification.