[Hiring] IT Support & Systems Administrator @Form Health

Role Description

We are looking for an IT Support & Systems Administrator to support our remote workforce and help keep Form Health’s internal systems running smoothly as we grow. This person will serve as a frontline IT resource for employees, own and triage Form’s IT Help Desk queue, and contribute to systems and process improvements that strengthen security, compliance, and the overall employee experience. This is a full-time role reporting to our Head of IT and working closely with our Senior Corporate Systems Engineer and teams across Form Health.

What You Will Do

• Serve as the front line of IT support for the Form Health team, helping our remote workforce stay productive, connected, and secure.
• Support employees across the tools they rely on every day, including laptops, SaaS applications, collaboration platforms, and other core business systems.
• Own and triage Form’s IT Help Desk queue, serving as the first point of contact for incoming issues, requests, and support needs.
• Resolve tickets directly, know when to escalate, and work closely with the right stakeholders to ensure issues are handled in a timely, thoughtful, and effective way.
• Provide day-to-day support across employee technology, including endpoints, access requests, account troubleshooting, and business applications.
• Support onboarding and offboarding through a combination of automated and semi-automated workflows.
• Contribute to broader Corporate Systems and IT initiatives that strengthen Form Health’s security, compliance, and overall employee experience.
• Identify opportunities to improve how IT support is delivered over time by recognizing recurring issues, refining documentation, reducing friction, and helping build a more proactive and efficient support function.

Qualifications

• 3+ years of experience in fast-paced startup and/or healthcare environments and are comfortable adapting as priorities evolve.
• Enjoy being a trusted resource for employees and are comfortable balancing frontline support with project-based work that improves systems and processes over time.
• Able to support both technical and non-technical users with patience, empathy, and strong communication.
• Organized, responsive, and dependable, with the ability to manage competing priorities while maintaining a high level of follow-through.
• Bring a thoughtful, service-oriented approach to IT support and genuinely enjoy finding ways to make systems, workflows, and the employee experience better.

Benefits

• Competitive salary and equity in a high growth start-up.
• Comprehensive health benefits (medical, dental, vision).
• 401k program.
• Flexible work schedules and paid time off.
• Paid parental leave.

Company Description

Form Health is a virtual obesity medicine clinic delivering multi-disciplinary evidence-based obesity treatment through telemedicine. Founded in 2019, Form Health is a venture-backed innovative startup with an experienced clinical and leadership team. Our mission is to empower patients and be leaders in Obesity Medicine driving impact at a national scale.