[Hiring] IT Support Specialist @CompTech Computer Technologies

Role Description

CompTech is seeking a qualified, cleared, Critical Cloud & Infrastructure IT Support Specialist to support mission-critical cloud and infrastructure environments. This role is responsible for the planning, coordination, and delivery of IT support services, including:

• System installation, configuration, troubleshooting, user assistance, and training
• Ensuring high levels of system availability, performance, and security
• Supporting operations in compliance with DoD cybersecurity policies, FedRAMP, and the Risk Management Framework (RMF)
• Responding to incidents and service requests
• Collaborating with engineering, cybersecurity, and operations teams to ensure secure, reliable, and compliant service delivery

Qualifications

• Six (6) years of progressive experience in the field of Information Processing, including hands-on experience supporting Department of Defense (DoD) IT hosting solutions
• Three (3) years specialized in Information Processing involving a range of hardware/software solutions
• Two (2) years concentrated, hands-on experience in installing, diagnosing problems, and training customers in the use of software and hardware

Requirements

• Diagnosing, analyzing, and resolving technical issues in response to customer-reported incidents and service requests
• Performing planning and analysis of IT support workflows and operational processes to improve efficiency, effectiveness, and service quality
• Researching, analyzing, and reporting on incident trends, recurring issues, and system performance patterns
• Developing and maintaining problem tracking databases and knowledge repositories
• Creating technical documentation and training materials
• Conducting computing and information systems training sessions for end users and support staff
• Installing, configuring, troubleshooting, and maintaining hardware, software, and peripheral devices
• Performing system backup, restoration, and recovery operations
• Consulting with users and stakeholders to identify system requirements, operational needs, and functional gaps
• Conducting feasibility studies, alternatives analyses, and trade-off assessments
• Preparing business cases, technical justifications, and supporting documentation for proposed system improvements or investments
• Ensuring strict adherence to DoD and DLA information security and cybersecurity policies
• Supporting compliance with RMF, NIST, and applicable DoD cybersecurity standards

Benefits

• Salary: $75k - $85k
• Benefits + 401k + matching