[Hiring] IT specialists @Bill Alexander Ford Lincoln

Role Description

We are seeking a versatile and proactive IT Specialist to support and maintain our organization's technology systems in a fully remote environment. The ideal candidate will provide technical support, manage IT operations, and ensure the smooth functioning of hardware, software, and network systems. This role requires a well-rounded professional with strong troubleshooting skills and the ability to work independently.

Key Responsibilities

• Provide technical support for hardware, software, and network-related issues
• Install, configure, and maintain computer systems and applications
• Monitor system performance and troubleshoot technical problems
• Manage user accounts, permissions, and access controls
• Support remote users with connectivity and system access issues
• Perform routine system maintenance, updates, and patches
• Assist with cybersecurity measures, including endpoint protection and compliance
• Maintain IT documentation, including procedures and system configurations
• Collaborate with internal teams to support operational needs
• Escalate complex issues to senior IT personnel when necessary

Qualifications

• Must be currently residing in the United States
• Valid U.S. work authorization (citizen, permanent resident, or authorized work permit holder)
• Proven experience in an IT support or IT specialist role
• Strong understanding of Windows and/or macOS environments
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
• Experience with help desk tools and remote support technologies
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service abilities

Requirements

• Relevant certifications (e.g., CompTIA A+, Network+, or Microsoft certifications)
• Experience with cloud services (Microsoft 365, Google Workspace, AWS, or Azure)
• Familiarity with IT security best practices
• Basic scripting knowledge (PowerShell, Bash)

Work Environment

• Fully remote role with flexible scheduling options
• Must be available to work within U.S. business hours
• Occasional after-hours or weekend support may be required

Benefits

• Opportunity for long-term engagement or full-time conversion (if applicable)
• Professional development and certification support (where applicable)