[Hiring] IT SaaS Operations Administrator @Self Financial

Role Description

We are seeking a highly skilled SaaS Administrator to manage, secure, and optimize our growing ecosystem of cloud-based applications and infrastructure. The ideal candidate will bring deep technical expertise in cloud platforms, networking, identity management, and compliance, with a proactive approach to automation and governance. This role is critical in ensuring the reliability, scalability, and security of our organization’s SaaS tooling.

Key Responsibilities

• SaaS Platform Administration
  • Manage, configure, and optimize SaaS applications and integrations across the organization.
  • Major systems include Google Workspace, Mimecast, Slack, Zoom, Atlassian (JIRA and Confluence), and Gitlab.
  • Implement and maintain automation for provisioning, access management, and lifecycle processes.
• Cloud Infrastructure Management
  • Administer and support AWS, with exposure to Azure and GCP environments.
  • Services: IAM Identity Center, AWS Workspaces/Managed AD/Systems Manager, VPC, EC2, S3, Route53, Lambda, Organizations, Control Tower.
  • Ensure high availability, performance, and cost efficiency across cloud services.
  • Collaborate with engineering and DevOps teams to enforce cloud governance and security policies.
• Networking & Security
  • Configure and manage Palo Alto Firewalls and Meraki networking devices used in offices and cloud networks, as well as Netskope’s SASE solution.
  • Refine and review restricted firewall rules for optimal security.
  • Monitor, troubleshoot, and optimize network performance.
  • Support physical access control systems and their integration with identity governance.
• Identity & Access Management
  • Administer Okta for identity governance, SSO, and MFA.
  • Configure SAML and SCIM for supported SaaS systems to Okta.
  • Develop and enforce role-based access control (RBAC) policies.
  • Support audit and compliance requirements for identity lifecycle management using SailPoint’s IdentityNow/Identity Security Cloud.
• Compliance & Governance
  • Ensure adherence to PCI DSS and SOC 1 & 2 compliance frameworks.
  • Configure and maintain documentation, audit trails, and evidence for regulatory compliance.
  • Partner with security and compliance teams to implement and validate required controls.
• Automation & Scripting
  • Develop scripts and automation workflows to streamline SaaS and infrastructure management.
  • Leverage APIs, Infrastructure-as-Code, and scripting such as Python for efficiency.

Qualifications

• 3-5+ years of experience as a SaaS, Cloud, or Systems Administrator.
• Relevant certifications preferred (e.g., AWS Certified SysOps Administrator, Palo Alto PCNSE, Okta Certified Professional, optional - CCNA/CCNP, CISSP, CISM).
• Strong problem-solving skills with a proactive and security-first mindset.
• Excellent communication and cross-functional collaboration skills.

Requirements

• Proficiency in Okta administration and identity governance principles.
• Experience managing SaaS systems’ configuration and usage.
• Expertise in AWS cloud services; exposure to Azure and GCP a plus.
• Strong understanding of networking concepts (routing, switching, VPNs, firewalls).
• Hands-on experience with Palo Alto Firewalls and Cisco Meraki solutions, and experience with supporting a VPN solution (Netskope or other systems like ZScaler, Prisma Access/GlobalProtect, AnyConnect).
• Familiarity with PCI DSS and SOC 1 & 2 compliance requirements.
• Experience with automation tools, scripting languages (Python, Bash, PowerShell).
• Knowledge of physical access control systems and integration with identity platforms.

Benefits

• Company equity in the form of Stock Options.
• Performance-based bonuses.
• Generous employer-paid health, vision and dental insurance coverage.
• Flexible vacation policy.
• Educational assistance.
• Free gym membership.
• Casual dress code.
• Team building events and activities.
• Remote work arrangements/ flexible work schedule.
• Paid parental leave.