[Hiring] Global Head of IT @KoBold Metals

Role Description

KoBold’s IT function supports a globally distributed team of ~280 geoscientists, data scientists, and engineers working across North America, Zambia, the DRC, and field exploration sites around the world. As we scale, our IT needs are evolving rapidly—from reactive, break/fix helpdesk support toward proactive, automated IT operations that work seamlessly across geographies, including remote field sites with limited connectivity.

In this role, you will own the full operational scope of Global IT. That means:

• Endpoint management
• Software procurement and renewals
• Identity and access administration
• License optimization
• Vendor management
• Employee onboarding and offboarding
• Hardware lifecycle management
• IT training

You’ll lead a team of IT support staff, set technical direction, manage the annual software budget, and ensure nothing falls through the cracks.

This is a player-coach role. You’ll spend meaningful time building and configuring systems yourself while also coaching and mentoring your direct reports.

Responsibilities

• Endpoint Management & Fleet Operations
  • Own the Global IT roadmap, setting technical direction for endpoint management, fleet automation, and IT operations across all KoBold offices and field sites in 10+ countries.
  • Design and implement zero-touch provisioning and automated reimaging workflows for macOS (Jamf) and Windows (Intune) endpoints.
  • Build endpoint monitoring, alerting, and fleet health dashboards to shift IT from reactive to proactive support.
  • Drive device lifecycle management including EoL/EoS tracking, hardware refresh planning, and inventory management across Jamf, Intune, CrowdStrike, and related tooling.
  • Create self-service application deployment and access workflows to reduce helpdesk volume and empower employees.
  • Apply DevOps principles to IT operations: configuration-as-code, infrastructure automation, version-controlled policies, and repeatable processes.
  • Own internet reliability and network performance at all global remote KoBold sites.
• Software Procurement, Licensing & Vendor Management
  • Manage the full software procurement lifecycle: new purchases, renewals, expansions, and cancellations.
  • Own and drive execution of the annual software budget, including process improvements year-over-year.
  • Optimize license utilization across the SaaS portfolio—track usage, right-size seat counts, consolidate redundant tools, and negotiate pricing with vendors.
  • Coordinate with legal on contract review, ensuring appropriate review for larger spend.
  • Onboard new SaaS applications with proper Okta integration before launch.
• Identity, Access & Employee Lifecycle
  • Own Okta administration including SSO integrations, SCIM provisioning, group management, access request workflows, and lifecycle automation.
  • Manage Google Workspace administration, including license management and security settings.
  • Build automation for minimal-touch employee onboarding and offboarding.
  • Support AI tooling rollout across the endpoint fleet, including deployment, configuration, and employee training.
• Team Leadership & Training
  • Supervise and mentor IT support staff, providing technical coaching and performance management.
  • Develop and maintain IT training programs for new hires and ongoing employee enablement.
  • Provide helpdesk backup on high-volume days.
• Cross-Functional Collaboration
  • Learn about mineral exploration by working closely with exploration teams.
  • Collaborate with infrastructure engineering and security teams on cross-cutting initiatives.
  • Partner across the company to contribute to specification, vendor selection, and change management on new software requests.
  • Partner with finance on budget tracking and invoice approvals.
  • Work with legal to streamline the contract review pipeline.
  • Coordinate digitization efforts across the globe.

Qualifications

• 5+ years of experience in IT engineering, IT management, or a similar role.
• Strong experience with MDM platforms, particularly Jamf and Microsoft Intune.
• Experience with identity and access management platforms (Okta strongly preferred).
• Experience managing software procurement and renewals.
• Hands-on experience building zero-touch provisioning and automated reimaging workflows.
• Experience with endpoint monitoring and fleet management at scale.
• People management or technical lead experience.
• Strong scripting skills (Python, Bash, PowerShell, or similar).
• Intellectually curious; eager to learn about mineral exploration.
• Excellent communication and collaboration skills.
• Proven ability to take ownership.
• Strong prioritization instincts.
• Comfort with ambiguity and a dynamic work environment.
• Experience supporting global teams across multiple time zones is a strong plus.
• Familiarity with Google Workspace administration, CrowdStrike, Datadog, or similar tooling is a plus.

Benefits

• Full-time, exempt position.
• US base salary range: $150,000 - $180,000 USD, plus equity and benefits including 401k matching.
• Remote-first workplace; open to candidates residing anywhere in the United States or Canada.
• CST or EST time zone preferred.