[Hiring] Epic Automation Engineer @CVS Health

Role Description

The Epic Automation Engineer is responsible for building and maintaining automated workflows, monitoring solutions, and system integrations that support Epic operational excellence. This role partners with Epic application, infrastructure, security, and service management teams to automate repeatable processes, improve observability, and streamline incident and compliance workflows.

• Design, develop, and maintain automation solutions supporting Epic systems, infrastructure, and operations, including scripting, scheduling, and orchestration.
• Build automated monitoring and dashboards to track Epic system health, performance, and operational KPIs.
• Integrate Epic monitoring and alerting with ServiceNow to automate incident creation, routing, and tracking.
• Develop and maintain log analysis, alerting, and anomaly detection using enterprise monitoring tools (e.g., Splunk, AppDynamics).
• Automate compliance, security, and audit checks, generating actionable alerts and audit-ready reports.
• Reduce manual operational effort by automating routine tasks such as health checks, validation steps, and data collection.
• Partner with Epic application teams (e.g., Client Systems, ODBA, Cogito) to identify automation opportunities and implement scalable solutions.
• Support Epic upgrades, migrations, and environment changes by building automation to validate readiness and post-change health.
• Document automation solutions, runbooks, and operational standards.

Qualifications

• 5+ years Experience integrating monitoring and alerting tools with IT service management platforms (e.g., ServiceNow).
• Experience supporting or integrating with Epic systems or other healthcare platforms.
• Experience building automation and scripting solutions (e.g., PowerShell, Python, Bash, or equivalent).
• Strong understanding of enterprise system monitoring, logging, and alerting concepts.
• Ability to troubleshoot complex, cross-system operational issues.
• Strong collaboration and communication skills.

Requirements

• Experience automating Epic operational workflows or healthcare IT platforms.
• Familiarity with Splunk, AppDynamics, or similar monitoring tools.
• Experience with compliance or audit automation in regulated environments.
• Knowledge of infrastructure, networking, or database platforms supporting Epic.
• Epic certification or formal Epic training.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs.
• Other resources, based on eligibility.