[Hiring] DevOps Support Associate @S&P Global

Role Description

We are seeking a talented DevOps Support Associate to join our S&P Global MI Cloud Engineering Shared Services - Platform Engineering team. This position requires the associate to work a flexible shift tailored to coincide with EU business hours, ensuring optimal collaboration and support for our EU based operations. We facilitate software development by owning and managing vendor hosted applications such as Gitlab, Azure DevOps, GitHub, Artifactory, Jira, Confluence, Mend, SonarQube and TeamCity.

This position will play a crucial role in providing technical support to our clients, ensuring smooth operation and resolution of any issues that arise. The ideal candidate will possess excellent technical skills, strong problem-solving abilities, and a passion for helping both our internal developer teams as well as external clients by providing a great developer experience.

Shift Timing: The selected candidate will be required to work from 11:30 AM to 8:30 PM IST. This schedule allows for substantial overlap with EU business hours and facilitates timely communication and project continuity with our U.S. teams.

Responsibilities

• Provide real-time support to clients and internal teams during EU business hours.
• Manage and troubleshoot issues reported by clients.
• Collaborate with U.S.-based teams for resolution with the use of Splunk Observability and PagerDuty alerts acknowledgement.
• Document all support interactions and resolutions accurately in ServiceNow - mySolutions ticketing system daily.
• Proactively identify opportunities for process improvements to enhance the Developer Experience with our applications such as automating our manual intake process and current BAU work efficiently.
• Assist in creating and updating our existing documentations and knowledge base articles in Confluence.

Qualifications

• Bachelor’s degree in computer science, or related field, or equivalent work experience with 2 years of experience in cloud computing and applied solutions.
• Willingness to work assigned flex shift hours to support EU business operations.
• Excellent communication skills with the ability to engage effectively with global teams.
• Experience in AWS in deployment using Terraform or CloudFormation.
• Experience in developing CI/CD pipelines with Gitlab, GitHub, TeamCity, and Azure DevOps.
• Experience in troubleshooting using Linux operating systems.
• Solid understanding of languages such as Java, Python, Bash, PowerShell and the importance of automation.
• Strong problem-solving skills with the ability to think creatively to resolve issues.
• Ability to multitask and prioritize workload effectively in a fast-paced environment.
• Experience working with ticketing systems and knowledge base tools is a plus.

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.