[Hiring] DevOps / SRE Engineer - AI Platform @Makro PRO

Role Description

The DevOps / SRE Engineer owns the operational substrate of an AI-native retail decisioning platform — infrastructure, CI / CD, observability, cost meter, and incident response for a system that runs production agents taking real business actions. The role builds on the enterprise Terraform standard, CI / CD spine, and FinOps tagging policy rather than reinventing parallel infrastructure. Remote candidates outside of Thailand are welcome to apply.

• Adopt the enterprise Terraform standard and module library for all platform infrastructure; author platform-specific modules where needed (agent runtime, vector DB, knowledge graph); run drift detection weekly.
• Build platform-specific CI / CD pipelines on the enterprise spine — service deploys, agent deploys, eval-gate enforcement; integrate eval gates so no agent reaches production without eval pass.
• Operate rollback orchestration with sub-15-minute recovery; quarterly game days.
• Own the platform observability stack — OpenTelemetry, Langfuse for LLM traces, custom dashboards for per-agent cost.
• Implement the per-agent cost meter end-to-end — token counts, vector queries, model inference, downstream LLM Gateway costs; surface cost data to the enterprise GenAI cost dashboard.
• Stand up the platform on-call rotation; author runbooks for every production agent and service; lead incident response with measurable corrective actions.
• Implement platform cost-tagging policy consistent with the enterprise standard (team, domain, environment, project, agent, suite, persona); report monthly to Cost Review.
• Drive cost optimisation — right-sizing, caching, model routing decisions, reserved compute.

Qualifications

• Bachelor's or Master's degree in Computer Science, Engineering, or a related discipline.
• 5+ years SRE / DevOps with production ownership.
• Terraform at scale — modules, state, drift, environment promotion.
• CI / CD for data + ML / AI services (GitLab CI / CD or comparable).
• Cloud platform (Azure preferred; AWS / GCP transferable).
• Observability — OpenTelemetry, Langfuse (or comparable LLM traces), custom dashboards.
• FinOps — tagging policies, attribution, optimisation.
• Incident response — on-call, post-mortems, runbook authorship.

Preferred Qualifications

• AI / agent platform SRE experience; cost-meter / chargeback systems built or operated.
• Multi-cloud production experience; open-source contributions to IaC / observability tooling.
• AI / ML / agent system observability instrumentation (LLM cost, agent cost, eval scores).
• Vendor certifications such as HashiCorp Terraform Associate / Professional, Azure Solutions Architect Associate, or Databricks Data Engineer Professional.