[Hiring] DevOps Manager @Fullsteam

Role Description

As a DevOps Manager, you will lead and grow our DevOps function; providing both strategic direction and hands-on execution to ensure our infrastructure, security, and operational practices scale alongside our platform. You will manage and mentor a small, highly capable DevOps team while owning the roadmap for infrastructure reliability and automation. Working closely with the product and engineering teams, you will bridge day-to-day operational excellence with long-term planning to support our continued growth.

• Lead, manage, and mentor the DevOps team, fostering a culture of ownership and continuous improvement through regular 1:1s, structured career development, and day-to-day coaching.
• Delegate and prioritize work effectively across the team, balancing immediate operational demands with longer-term strategic initiatives.
• Collaborate closely with the Senior DevOps Engineer to leverage deep platform knowledge, document institutional expertise, and ensure continuity across the team.
• Own and drive the DevOps roadmap, proactively identifying infrastructure improvements, scalability investments, and process enhancements ahead of platform growth.
• Partner with engineering and product leadership to translate business and technical requirements into actionable infrastructure plans and milestones.
• Evaluate emerging tools and practices, recommending adoptions that keep the team ahead of scaling challenges.
• Design, build, and maintain infrastructure and deployment pipelines, ensuring reliability and performance as the platform grows.
• Develop and enhance tooling for automated deployment, monitoring, and operations to reduce toil and improve system observability.
• Identify and troubleshoot infrastructure issues in a timely manner, optimizing systems to support increasing platform demands.
• Implement and maintain robust monitoring and alerting systems, and lead incident response and resolution processes.
• Collaborate with cross-functional teams to identify and implement process improvements that drive engineering efficiency.
• Oversee IT administration including user provisioning and deprovisioning, laptop logistics, and asset inventory control.

Qualifications

• Demonstrated experience managing or leading a DevOps or infrastructure team.
• Strong strategic thinking with the ability to build and communicate a forward-looking infrastructure roadmap.
• Strong proficiency with scripting languages like Python, Bash, or PowerShell.
• Proficiency in using containerization technologies like Docker and orchestration tools like Kubernetes.
• Experience with cloud platforms, preferably AWS (EC2, S3, RDS, Lambda, etc.).
• Solid understanding of networking concepts, security, and protocols.
• Familiarity with CI/CD tools and pipelines (e.g. GitHub Actions).
• Knowledge of infrastructure-as-code tools such as Terraform or CloudFormation.
• Knowledge of database administration and optimization.
• Strong understanding of version control systems, particularly Git.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and organizational skills, with the ability to manage competing priorities across strategy and execution.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Experience with AI-assisted developer tooling (e.g. GitHub Copilot) to improve team productivity and code quality across the engineering workflow.

Requirements

• Familiarity with Agile and DevOps methodologies.
• Experience with performance tuning and optimization of web applications.
• Familiarity with microservices architecture.
• Experience with payment processing and gateways.
• Proven ability to balance hands-on technical work with leadership and planning responsibilities.

Benefits

• Medical
• Extended Health and LTD plan
• Dental
• Vision
• RRSP (with employer match)
• Health Spending Account
• Flexible paid time off