[Hiring] DevOps Engineer @Knotch

Role Description

As we evolve into an AI-native platform powered by agentic systems and large-scale data pipelines, the reliability, scalability, and observability of our infrastructure becomes mission-critical. We’re not just deploying services — we’re operating complex, production-grade AI systems that enterprise clients depend on every day.

As a DevOps Engineer , you’ll take part in building and scaling the foundation that powers everything we ship — from our core platform to our AI agents. You’ll work across infrastructure, CI/CD, observability, and security to ensure our systems are fast, resilient, and cost-efficient.

This role goes beyond "keeping the lights on". You’ll help define how Knotch operates as an AI-first company, shaping infrastructure strategy, enabling developer velocity, and ensuring our systems scale alongside rapid product innovation. If you want to own infrastructure in a high-impact environment, work closely with engineering teams across the stack, and directly influence how production systems are built and operated, this is that role.

If you've made it this far, please kindly input this code with your application: DEVOPS-ENG-2026 .

Responsibilities

• Design, build, and maintain scalable, secure, and highly available infrastructure across pre-production and production environments.
• Develop and manage CI/CD pipelines to enable fast, reliable, and repeatable deployments across multiple environments.
• Own infrastructure as code (IaC) practices using tools like Terraform to ensure consistency and reproducibility.
• Manage environment lifecycle (development, staging, production), including promotion workflows and configuration management.
• Partner closely with Engineering, Data, and AI teams to support system performance, reliability, and scalability.
• Implement and maintain monitoring, logging, and alerting systems to ensure high visibility into system health and performance.
• Optimize infrastructure for cost, performance, and reliability, especially for compute- and data-intensive AI workloads.
• Support Kubernetes-based deployments and container orchestration for distributed systems.
• Contribute to security best practices across infrastructure, including IAM, networking, and application-level protections.
• Create dashboards and reporting systems to provide visibility into system performance, uptime, and operational metrics.
• Document architecture, operational processes, and infrastructure decisions to support knowledge sharing and onboarding.
• Act as a DevOps/SRE partner across teams, helping troubleshoot issues and improve system reliability.

Qualifications

• You have a minimum 5+ years of experience in DevOps, Site Reliability Engineering, or Infrastructure Engineering roles within SaaS, PaaS, or cloud-native environments.
• Prior experience in startup or growth-stage environments with fast-paced, evolving infrastructure needs.
• Strong experience with AWS , including IAM, networking, and data services.
• Hands-on experience with Infrastructure as Code tools such as Terraform.
• Experience building and maintaining CI/CD pipelines (GitHub Actions, ArgoCD, or similar).
• Solid experience with Kubernetes , Docker, and containerized environments.
• Familiarity with deployment tools such as Helm .
• Experience with monitoring and observability tools like Prometheus and Grafana .
• Strong understanding of system reliability, scalability, and performance optimization.
• Ability to work across multiple systems and priorities in a dynamic environment.
• Strong documentation and communication skills, with attention to clarity and detail.

Requirements

• Supplementary experience supporting AI/ML or data-intensive workloads in production environments.
• Familiarity with workflow orchestration or data pipeline tools.
• Experience with cost optimization strategies for cloud infrastructure.
• Exposure to security frameworks and compliance best practices.
• Experience working with distributed or globally deployed systems.

Benefits

• Knotch is a fully remote company. Candidates may work from anywhere within Canada, with EST working time zone strongly preferred.
• Comprehensive medical, dental, and vision insurance eligibility.
• 401(k) plan.
• Unlimited PTO.
• 10+ company-paid holidays.
• A daily company-wide break, and more!