[Hiring] DevOps Deployment Coordinator @Prophecy Technologies

Role Description

The Deployment Coordinator leads and orchestrates planned and emergency deployments for all PPL Customer Service applications. This role involves coordinating pre-deployment activities, maintaining schedules, facilitating readiness meetings, and ensuring smooth and successful releases across various teams and environments.

Key Responsibilities

• Leads weekly planned and emergency deployments for all PPL Customer Service applications.
• Orchestrates and coordinates pre-deployment activities, including securing required Cloud and Database support.
• Maintains deployment schedules, checklists, implementation plans, readiness tracking materials, and a deployment registry.
• Conducts weekly business touchpoint meetings to review test plans and confirm post-deployment validation coverage.
• Facilitates deployment readiness meetings, go/no-go discussions, deployment communications, and post-deployment follow-ups.
• Collaborates with Scrum Masters to support smooth and successful releases for their teams.
• Removes barriers for technical leads and assists business partners with troubleshooting deployment-readiness issues.
• Coordinates validation activities and confirms required smoke testing, business verification, and operational handoffs.
• Works closely with teams to drive accountability and maintain records of Root Cause Analysis outcomes.
• Maintains communication between vendors, contractors, and PPL IT to minimize QA environment overlaps and mitigate dependency risks.
• Identifies and escalates deployment blockers, schedule conflicts, environment readiness concerns, risks, issues, and approvals.

Qualifications

• Strong understanding of deployment, release, change, and implementation coordination practices.
• Ability to organize complex deployment activities across multiple teams, systems, environments, vendors, and contractors.
• Skilled at managing schedules, checklists, dependencies, risks, issues, approvals, action items, deployment records, and recurring communication cadences.
• Strong written and verbal communication skills, including stakeholder updates and executive-ready status summaries.
• Strong analytical, organizational, troubleshooting, and problem-solving abilities.
• Familiar with production support, DevOps, change management, QA environments, application release environments, and post-deployment validation practices.
• Experience supporting Agile delivery teams and coordinating release activities across sprint, program increment, project, or value stream milestones.
• Understands relationships with Product Owners, Scrum Masters, technical leads, testing teams, operations, business stakeholders, vendors, and contractors.
• Experience managing release readiness, deployment tasks, implementation dependencies, test plan alignment, and validation activities within a backlog or release plan.
• Strong communication skills with the ability to align cross-functional teams and employees at all levels.
• Collaborative coordinator who keeps teams organized, informed, accountable, and focused on successful implementation outcomes.
• Able to build effective working relationships across teams with different operating models, priorities, and team dynamics.

Preferred Skills

• Proactive, organized, and detail-oriented individual who helps teams stay aligned and prepared.
• Comfortable working in an environment with a level of ambiguity and able to adapt as priorities, dependencies, or deployment conditions change.
• Flexible with schedule and prepared to support deployments from 9 p.m. to 12 a.m. once or twice per week, with occasional weekend support for larger releases.
• Open to learning different aspects of the organization and how they work together to support a multi-year PPL systems expansion.
• Able to anticipate deployment risks and drive follow-through without needing direct authority.
• Embraces transparency, accountability, clear communication, a good attitude, and a team-first approach.
• Calm under pressure and focused on helping teams execute clean, well-coordinated deployments.