[Hiring] DevOps Architect @Miratech

Role Description

We are looking for a DevOps Architect to lead DevOps strategy and delivery for enterprise Amazon Connect Digital (Chat) platforms. This role combines hands-on architecture with team leadership, focusing on CI/CD, IaC, and scalable cloud solutions across multiple business units.

• Own DevOps architecture, CI/CD pipelines, and IaC (CDK/CloudFormation)
• Lead AWS services setup (Amazon Connect, IAM, DynamoDB, Lex bots, Lambda integrations)
• Manage multi-environment deployments and cross-account pipelines
• Lead and mentor DevOps team across sprints and deliveries
• Troubleshoot infrastructure, application, voice, SIP, and platform-related issues
• Collaborate with engineering, architecture, QA, and analytics teams during incidents and releases
• Integrate security best practices ("secure-by-default") into the pipeline, including access control and vulnerability scanning
• Implement monitoring (CloudWatch, X-Ray) and incident management
• Drive automation, testing, and environment stability

Qualifications

• 10+ years of experience supporting production systems in a DevOps, SRE or operations-focused role
• Strong working knowledge of AWS cloud services
• Strong hands-on experience with EC2, ECS/EKS, Lambda, API Gateway, S3, IAM, and VPC networking
• Strong experience with Unix/Linux production environments
• Solid understanding of networking fundamentals (DNS, TCP/IP, routing, firewalls)
• Experience with Infrastructure as Code (IaC) concepts and practices
• Strong troubleshooting, investigation skills
• Ability to collaborate effectively across engineering, architecture, data, and operations teams

Requirements

• Migration experience (Genesys / LivePerson → Amazon Connect)
• Salesforce/ServiceNow CTI integration
• Exposure to AWS Bedrock / GenAI
• AWS DevOps or SA Professional certifications

Benefits

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.