[Hiring] Cloud DevOps - Build & Engineering - AWS @Zensar

Role Description

Zensar Technologies is looking for a Cloud Support Engineer to join our Citrix managed services team. The L1 engineer is the first line of defence for Citrix DaaS (Cloud) and CVAD environments, performing eyes-on-glass monitoring, runbook-driven incident response, and proactive health checks around the clock.

Qualifications

• 5+ years in Cloud Operations (SRE); good to have 2+ years hands-on with Citrix environments
• Strong Azure fundamentals - VDA hosting on Azure, Azure Monitor alerts, basic VM/networking operations
• Good scripting in PowerShell or Bash for log parsing, alert triage, and simple automation
• Strong runbook discipline - ability to execute SOPs accurately without deviation
• Good understanding of latency and quality metrics
• Good understanding of ITSM tools Knowledge and PagerDuty alerting
• App configuration and common auth-failure troubleshooting
• Good verbal and written English communication for shift handover and stakeholder updates

Requirements

• Good to have: Citrix DaaS (Cloud) or CVAD (on-prem/hybrid) administration - VDA lifecycle, session management
• Good to have: Citrix Director and Monitor dashboards - proactive fault identification and triage
• Good to have: Understanding of HDX/ICA protocol
• Exposure to any ITSM-adjacent tooling: PagerDuty, Ansible playbooks, or CI/CD pipelines
• Experience in a NOC or managed services delivery environment

Key Responsibilities

• Perform 24x7 eyes-on-glass monitoring of Citrix Director, Monitor, and Azure-based alerts
• Monitor Cloud Connector availability; restart Connector services and validate tunnel health
• Triage HDX/ICA latency, packet loss, and frame-rate alerts; escalate with diagnostic data
• Execute runbook-based resolutions for session launch failures, logon storms, and black screens
• Classify and manage incidents per P1-P4 SLA targets using Wolken ITSM and PagerDuty
• Perform StoreFront authentication failure triage and store enumeration checks
• Escalate unresolved or P0/MIM-level incidents to L2/L3 (CSG/Citrix) with a complete handover note
• Monitor MCS provisioning status and machine power states in Citrix Cloud
• Verify Delivery Group availability and report capacity anomalies to the on-call L2 team
• Execute SOPs for VDA reboots, certificate renewals, and patch verification tasks
• Produce daily health reports and contribute to weekly SLA dashboards
• Ensure complete shift handover documentation with open incidents, actions taken, and pending items