[Hiring] Analyst Lead, Application Maintenance & Support @FIS

Role Description

As an Analyst Lead, you will serve as a technical subject matter expert responsible for maintaining and optimizing complex application environments. You will partner with internal teams and clients to resolve issues, improve processes, and enhance system reliability.

• Lead troubleshooting and resolution of high-impact application and production support issues.
• Perform root cause analysis and implement sustainable corrective actions.
• Collaborate with development, infrastructure, and DevOps teams to support upgrades, enhancements, and defect remediation.
• Drive automation initiatives and process improvements to increase operational efficiency.
• Monitor application performance and proactively identify opportunities for optimization.
• Develop and maintain technical documentation, support procedures, and knowledge base articles.
• Ensure compliance with IT governance, security, and operational standards.
• Provide technical leadership and mentorship to team members.
• Support client implementations, upgrades, and ongoing operational activities.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent work experience.
• Extensive experience in application support, production support, DevOps, or related technical disciplines.
• Proven experience troubleshooting complex technical issues and driving resolution in enterprise environments.
• Strong analytical and problem-solving skills with the ability to perform root cause analysis.
• Experience working cross-functionally with development, infrastructure, and business teams.
• Excellent communication and stakeholder management skills.

Requirements

• Advanced degree in a related field.
• Experience supporting financial services or fintech applications.
• Knowledge of automation tools, scripting, and process optimization methodologies.
• Experience leading large-scale application support initiatives or projects.
• Familiarity with ITIL practices, change management, and operational governance frameworks.

Benefits

• A career at the heart of fintech innovation.
• Opportunities to work with industry-leading technology and global clients.
• Professional development and career growth opportunities.
• Flexible work environment and competitive benefits package.
• A collaborative culture focused on innovation, accountability, and client success.