[Hiring] Analyst, DevOps @The SSI Group, LLC.

Role Description

DevOps Process Analyst will enhance and optimize DevOps practices within our organization. This role will focus on analyzing, refining, and documenting DevOps processes, ensuring alignment with organizational goals, and supporting the seamless integration of development and operations workflows. As a DevOps Process Analyst, you will be instrumental in driving process improvements, fostering collaboration, and enabling the successful implementation of DevOps initiatives.

Duties and Responsibilities

• Process Analysis and Optimization:
  • Evaluate existing development and operations workflows to identify inefficiencies, bottlenecks, and areas for improvement.
  • Develop and recommend strategies for optimizing DevOps processes to enhance collaboration, reduce time-to-market, and increase operational efficiency.
  • Research and implement industry best practices, tools, and methodologies to standardize and improve workflows.
• Cross-Functional Collaboration:
  • Partner with stakeholders across development, operations, quality assurance, and business teams to gather requirements and provide insights for process improvement.
  • Facilitate communication between teams to ensure alignment on goals, objectives, and best practices.
  • Act as a liaison to address concerns and ensure continuous engagement from all stakeholders.
• Documentation and Reporting:
  • Create and maintain detailed process documentation, including workflows, standard operating procedures (SOPs), and change logs.
  • Develop dashboards and reporting mechanisms to provide visibility into DevOps performance metrics and progress on initiatives.
  • Deliver regular updates to management and stakeholders on process improvement efforts and outcomes.
• DevOps Practices Implementation:
  • Support the implementation of automation tools, CI/CD pipelines, and monitoring systems to streamline workflows and enhance productivity.
  • Collaborate with teams to establish and enforce standards for code quality, deployment frequency, and system reliability.
  • Lead initiatives to integrate feedback loops and continuous learning into development and operations processes.
• Continuous Improvement and Innovation:
  • Promote a culture of continuous improvement by identifying opportunities for innovation and process enhancement.
  • Provide guidance and mentorship to team members on best practices and methodologies.
  • Conduct training sessions and workshops to build team capabilities in DevOps processes and tools.
• Risk and Issue Management:
  • Identify potential risks and dependencies within DevOps processes and propose mitigation strategies.
  • Work proactively to resolve issues and ensure seamless delivery of initiatives.
• Other duties as assigned.

Qualifications

• Strong proficiency in the use of Microsoft Office, especially Excel.
• Problem-solving and leadership skills.
• Ability to independently identify project issues, determine appropriate actions to resolve the issues, and escalate appropriately.
• Ability to work with limited supervision, make independent judgment decisions, and remain effective under pressure.
• Project planning, risk management, time management, and other project management skills.
• Experience in strategic planning, risk management, and/or change management.
• Proficiency in project management software and tools.
• Conflict resolution experience.
• Ability to handle multiple tasks effectively.
• Ability to work under pressure and to prioritize.
• Excellent organizational skills.
• Proficient in speaking, reading, and writing in English.
• Ability to see clearly with or without corrective lenses and hear clearly with or without aids.
• Ability to use hands, fingers, and wrists repetitively, using a computer keyboard and other office equipment, regularly.
• Excellent written and verbal communication skills.
• Ability to interact cordially and productively with co-workers in a team environment.

Requirements

• Bachelor's degree in related field required.
• Minimum of 3 years of Revenue cycle or SSI product experience preferred.
• Prior software project management experience a plus.
• PMP Certification preferred.

Benefits

• Competitive salaries.
• Excellent benefits package including medical, dental, life/AD&D, LTD, vision, 401(k) matching, paid vacation, and tuition reimbursement.