[Hiring] Web Performance & Tracking Engineer @Isc2

Role Description

We are seeking a Web Performance & Tracking Engineer to lead the implementation and optimization of web performance measurement across ISC2 digital properties. This role is responsible for implementing scalable tracking and analytics, enabling accurate, real-time insight into user behavior and performance, and replacing assumption-based decisions with measurable data. The ideal candidate will:

• Establish tracking metrics and define events for priority user journeys and flows.
• Maintain governance standards for accurate and consistent data collection.
• Build baseline dashboards for key performance indicators.
• Translate data into actionable insights that improve digital experiences, demonstrate feature impact, and support informed business decisions.

Success in this role requires a strong blend of analytics, technical implementation, and cross-functional collaboration to create a reliable user experience and analytics framework that measures engagement, performance, and outcomes. This position partners closely with stakeholders across digital, marketing, UX, and development teams to ensure measurement strategies are aligned with organizational goals and provide clear visibility into user behavior, site performance, and conversion opportunities.

This position is not available to residents of California.

Responsibilities

• Define and maintain measurement frameworks, tracking plans, and event taxonomies for priority user journeys, conversion paths, and key digital experiences.
• Implement, test, and validate analytics tracking across web properties using tag management and analytics platforms to ensure accurate, consistent, and reliable data collection.
• Monitor and improve website performance metrics, including page speed, Core Web Vitals, and user experience signals, and partner with development teams to prioritize remediation opportunities.
• Build and maintain dashboards, scorecards, and recurring reports that provide visibility into engagement, conversion, site performance, and feature adoption.
• Conduct quality assurance audits of tracking implementations, data layers, and reporting outputs; troubleshoot issues and establish governance standards and documentation.
• Translate analytics findings into actionable insights and recommendations that improve digital experiences, demonstrate feature impact, and inform business and product decisions.
• Collaborate with digital, UX, marketing, product, and engineering stakeholders to align measurement strategies with business goals and roadmap priorities.
• Key Deliverables: Tracking strategy and governance documentation; validated event and performance measurement implementation; user experience and analytics dashboards; KPI baselines and reporting; insight-driven recommendations tied to business outcomes.
• Perform miscellaneous duties as assigned.

Behavioral Competencies

• Ability to demonstrate and support the 5 Company Core Values: Integrity, Advocacy, Commitment, Inclusion, and Excellence.

Qualifications

• Proficiency in HTML, CSS, and JavaScript for implementing, debugging, and validating tracking and performance-related solutions.
• Knowledge of website performance measurement concepts, including page speed, Core Web Vitals, browser-based diagnostics, and front-end optimization principles.
• Strong understanding of event tracking design, data governance, QA processes, and analytics documentation best practices.
• Ability to analyze user behavior and performance data, identify issues and opportunities, and translate findings into actionable recommendations.
• Strong collaboration and communication skills, with the ability to explain technical concepts and insights clearly to non-technical stakeholders.
• Relevant certifications in Google Analytics, Google Tag Manager, Adobe Analytics, or related analytics and optimization platforms are preferred.
• Experience working with AI tools or a demonstrated willingness to learn.

Education and Work Experience

• Bachelor’s degree in Computer Science, Information Systems, Digital Analytics, Marketing Technology, Data Analytics, or a related field; will consider candidates with a high school diploma and at least eight (8) years of relevant experience.
• 4+ years of experience in web analytics, digital tracking implementation, marketing technology, website performance analysis, or a closely related role.
• Demonstrated experience implementing and managing analytics solutions, maintaining tracking standards, and producing dashboards or reports that inform decision-making.
• Experience partnering with cross-functional teams such as product, UX, development, and marketing to define requirements and deliver measurement solutions.
• Strong experience with web analytics platforms such as Google Analytics 4, Adobe Analytics, or similar tools.
• Experience with tag management platforms such as Google Tag Manager, Adobe Launch, or equivalent.
• Experience developing dashboards and reports using analytics and visualization tools to communicate KPIs, trends, and business impact.
• Experience with CMS platforms, experimentation/A/B testing tools, SQL, or data layer architecture is preferred.

Physical and Mental Demands

• Up to 5% travel may be required.
• Work normal business hours and extended hours when necessary.
• Occasional evening and weekend work may be necessary to meet deadlines, deploy changes, or test implementations.
• Remain in a stationary position, often standing or sitting, for prolonged periods.
• Regular use of office equipment in a remote environment such as a computer/laptop and monitor computer screens.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.