[Hiring] Staff Advanced Analytics @Airbnb

Role Description

This role will act as a senior analytics leader on the Community Blueprint Quality team. You'll deliver high-impact analysis, experimentation, and reporting that drives how the business diagnoses and improves the guest and host experience. This is a hands-on, execution-focused role designed to accelerate progress during a period of constrained capacity. You will operate independently, partner closely with cross-functional stakeholders, and own end-to-end work from problem framing to leadership-ready recommendations.

A Typical Day:

• Conduct strategic deep dives into customer experience drivers (cleanliness, check-in, communication, etc.) to identify symptoms, diagnose root causes, and recommend interventions.
• Design, execute, and analyze experiments (A/B tests and quasi-experiments) to measure the impact of quality and blueprint initiatives.
• Build and apply causal inference frameworks (diff-in-diff, synthetic controls, propensity matching) to estimate the true impact of product, policy, and operational changes.
• Leverage LLMs and AI-assisted analytics to extract structured insights from unstructured data and to scale root-cause taxonomy generation across millions of trips.
• Develop and validate metrics and dimensions that monitor customer experience health and surface emerging quality issues.
• Build and maintain analytical artifacts (queries, dashboards, readouts) that let stakeholders self-serve on standard questions.
• Partner with Product, Engineering, Data Science, Data Engineering, and other Advanced Analytics teams to align on methodology, assumptions, and interpretation.
• Translate complex analyses into clear, concise insights and recommendations for senior leadership.

Qualifications

• 10+ years of experience in advanced analytics, data science, or applied quantitative analysis (industry experience required).
• Strong hands-on expertise in SQL and at least one programming language (Python or R).
• Proven experience designing and analyzing A/B experiments and applying statistical methods to real-world product problems.
• Experience with causal inference techniques (diff-in-diff, synthetic controls, propensity scoring) and a track record of applying them to ambiguous business problems.
• Hands-on experience with AI-assisted analytics workflows (Claude, ChatGPT, internal LLM agents) including prompt engineering, structured extraction from unstructured text, and using LLMs as classifiers or judges.
• Experience building metrics end-to-end, including definitions, validation, and implementation in data pipelines.
• Strong analytical judgment, ability to balance rigor with speed and clearly communicate tradeoffs.
• Excellent communication skills with experience presenting to senior, non-technical audiences.
• Demonstrated ability to operate independently, manage multiple priorities, and deliver against agreed timelines.
• Experience in marketplace, product analytics, customer experience, or trust & safety contexts strongly preferred.

Location

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.

Our Commitment To Inclusion & Belonging

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

How We'll Take Care of You

• Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands.
• The base pay range is subject to change and may be modified in the future.
• This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Pay Range

$180,000 — $221,000 USD

Reasonable Accommodations

We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

A Note on Recruiting Scams

Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @airbnb.com or @ext.airbnb.com email addresses.