[Hiring] Sr. CRM Analyst @Ventura Foods

Role Description

The Sr. Customer Relationship Management Analyst is responsible for data analytics, master data cleansing, and ongoing support and training of the Salesforce environment. This position will interact with a broad range of departments (Sales, Marketing, Customer Service, IT, Supply Chain, Finance, R&D, Culinary, PMO, and others).

• Educates and trains users on how to correctly use Salesforce.
• Reconciles data entries.
• Works with management to communicate any new design or enhancements made to Ventura Foods selling and oil contracting.
• Supports Sales Cloud, Experience Cloud, and Marketing Cloud with potential overlap with MicroStrategy, PCS, PriceFx, Forge (TPMS), master data, and all future Elevate-related integration changes.

Qualifications

• Bachelor’s degree in Information Technology, Business, or related field.
• Minimum 2 years of experience as Salesforce Administrator required.
• 2-3 years experience working with Salesforce Core Clouds (Sales Cloud, Service Cloud, Experience Cloud, and Marketing Cloud) using best practices.
• 3-4 years experience with analyzing business data.

Requirements

• Salesforce Admin certification preferred (ADM 201 and ADM 211).
• Strong communication skills - working with IT stakeholders, business leaders, and the user community.
• Ability to learn and understand Ventura's business processes and translate business requirements into technical terms.
• Must have a positive attitude, be consistent, reliable, and detail-oriented.
• Strong analytical skills - analyzing business needs/requirements; must have intermediate Excel knowledge (i.e. pivot tables, vlookups, conditional statements, etc.).
• Excellent organizational and project management skills.
• Ability to translate the needs of the business, gather requirements for potential enhancements.
• Ability to create workflows, reports, and dashboards within Salesforce and/or Business Analytics tools.
• Strong understanding of Salesforce Declarative Code.

Benefits

• Medical, Prescription, Dental, & Vision – coverage beginning on your 1st day for eligible employees.
• Profit Sharing and 401(k) matching (after eligible criteria is met).
• Paid Vacation, Sick Time, and Holidays.
• Employee Appreciation Events and Employee Assistance Programs.
• Annual bonus (based on the incentive program terms and conditions).

Company Description

Ventura Foods innovates and manufactures food solutions for foodservice and retail businesses. We make exclusive products for the world's most iconic restaurants and retailers, provide ready-to-go product solutions for professional kitchens, and create consumer brands everyone knows and loves.

Our Culture reflects our commitment to treating every employee with respect and creating an environment where people can do their best work. We rely on a variety of strengths, backgrounds, and experiences across our teams to help us innovate, grow, and deliver for our customers. By fostering a workplace that is supportive, collaborative, and grounded in integrity, we continue to attract strong talent and meet the high expectations of a rapidly evolving marketplace.

Ventura Foods is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.