[Hiring] ServiceNow Business Analyst @Bravium Consulting

Role Description

We are seeking a skilled ServiceNow Business Analyst to join our team supporting federal government clients. This role is ideal for professionals with strong analytical capabilities, a deep understanding of ServiceNow, and a commitment to delivering high-impact solutions in a mission-driven environment.

• Collaborate with government stakeholders to elicit, analyze, and define functional and technical requirements for ServiceNow implementations and enhancements.
• Facilitate the prioritization of business needs, translating them into scalable ServiceNow solutions that align with agency goals and compliance standards.
• Design and document business processes, workflows, functional specifications, user stories, and test plans.
• Lead and support system and user acceptance testing to ensure solutions meet business requirements and quality standards.
• Partner with technical teams to validate functionality and ensure solutions are built to specifications.
• Develop and maintain a strong understanding of federal agency operations, applying industry best practices to drive continuous improvement.
• Conduct workshops and presentations to communicate requirements, process improvements, and system capabilities to both technical and non-technical audiences.

Qualifications

• Understanding of Agile methodologies and tools (e.g., Jira, Confluence)
• Strong interpersonal and communication skills, with the ability to present complex ideas clearly and effectively
• Demonstrated ability to work effectively in fast-paced, team-oriented environments with diverse stakeholders

Requirements

• Bachelor’s degree (or equivalent experience) in Business, Information Systems, Computer Science, or related field
• U.S. Citizenship is required
• Active Public Trust clearance or the ability to obtain one
• Minimum 5 years of business analysis experience, preferably in a government or federal consulting environment
• Hands-on experience with ServiceNow, including familiarity with common modules and functionality
• Proficiency in developing business process documentation using Microsoft Visio or similar tools
• Experience translating business needs into detailed technical requirements
• Familiarity with the Software Development Life Cycle (SDLC) and ITSM best practices

Benefits

• 15 PTO days
• 11 paid holidays
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short Term and Long Term Disability coverage with 100% premium support
• 401k Program with Bravium matching 100% of up to 4% of salary
• Training Program
• Employee Assistance Program
• Maternity Leave
• Paternity Leave
• Annual performance bonuses
• Referral bonus
• Flexible work arrangements
• Access to robust training and professional development program
• Employee Assistance Program (EAP) for mental health and wellness support