[Hiring] Senior Technical Business Analyst @emergiTEL

Role Description

The Technology and Innovation ministry requires Information Technology (IT) professional resources to provide a Senior Technical Business Analyst for the project delivery of ministry projects to modernize and enhance GoA service delivery within the ministry of Technology & Innovation for the Alberta Public Safety and Emergency Services Ministry (PSES) – Correctional Services Division (CSD).

Initiatives to modernize and enhance GoA service delivery include multiple department applications, including the following:

• Establish Effective Wi-Fi in Correctional Facilities – Phase 2 Implementation: Alberta's provincial correctional centres continue to face technology and connectivity limitations that restrict access to modern digital services. The CSD Wi-Fi Implementation initiative is delivering secure end-to-end wireless infrastructure across all provincial correctional facilities, supporting virtual court appearances, electronic disclosure, e-learning, telehealth, and staff mobility.
• Video Visitation Service (VVS) – Implementation: Alberta Correctional Services has been implementing a province-wide Video Visitation Service (VVS) to provide inmates with secure, reliable virtual access to family, friends, legal counsel, and other approved professional visitors. The initiative modernizes the overall visitation experience across provincial correctional facilities.

Qualifications

• University degree or college diploma in Computer Science, Information Technology, Business Analysis, or a related discipline.
• An equivalent combination of education and experience may be considered.
• 5+ years of progressive experience as a Senior Technical Business Analyst or similar role.
• Public sector experience is an asset.
• Experience with correctional services, justice, or public safety applications is an asset.

Requirements

• Lead consultations and facilitate stakeholder meetings.
• Create business requirements, functional specifications, and technical requirements.
• Create new business and technical processes and complete business process reviews/re-engineering for existing processes.
• Facilitate business process improvement sessions.
• Assist in the development of new IT services.
• Schedule, organize, and lead project status meetings and other meetings as required.
• Provide support by bridging communication between vendors, client ministries, and corporate technical and business teams.
• Escalate unresolved issues/risks, options, and recommendations.
• Responsible for business architecture design, software system specifications design, and database modelling.
• Participate in iterative development using model-based processes.
• Perform project management, business and technical analysis, and systems design in delivering complex software solutions.
• Produce project artifacts with XML, UML, and/or other web services technologies.
• Prepare, update, and manage documents defining the business requirements, software requirements, functional design, and project plans and schedules.
• Prepare regular project status reports indicating project deliverables, possible risks and issues, timelines, and anticipated effort.
• Ensure appropriate project communication occurs to all parties involved during all phases of the project.
• Identify required user training.
• Additional responsibilities as required by the Project Manager for a Business Analyst or Lead Technical Analyst role.

Benefits

• Work primarily remote with occasional onsite meetings in Edmonton.
• Standard hours of work are 08:15 – 16:30 Alberta time, Monday through Friday, excluding holidays observed by the Province.
• Contractor responsible for providing own equipment, including a computer compatible with Azure Virtual Desktop.

Ideal Candidate Profile

The ideal candidate is an experienced Senior Technical Business Analyst with a strong background in business analysis, technical requirements, and process improvement. They bring proven experience leading stakeholder consultations, creating business and functional specifications, and supporting complex software solutions. Experience in public sector environments, particularly within correctional services, justice, or public safety, is a strong asset. The candidate is highly collaborative, detail-oriented, and capable of managing multiple priorities while maintaining high-quality standards.