[Hiring] Senior Revenue Operations Analyst @HighLevel

Role Description

We're looking for a Sr. Revenue Operations Analyst team. In this role, you'll own analytics, reporting, and process for a dedicated segment of the revenue org becoming the go-to person who turns raw performance data into the reporting, programs, and workflows that team runs on day to day. This is a hands-on, high-ownership role for someone who's equally comfortable building a dashboard, designing a process from scratch, and troubleshooting a broken workflow, and who wants a direct line of sight into how their work moves the business.

What You'll Do

• Analytics & Reporting
  • Own and manage all performance analytics and reporting for your assigned segment, giving leadership a clear, real-time view of how the business is performing.
  • Build, maintain, and continuously improve dashboards and recurring reports that leadership relies on to make decisions.
  • Own program attribution — the tracking, operations, and reporting that connect activity to outcomes.
• Process & Program Development
  • Design, build, and optimize end-to-end processes for your segment, from initial concept to rollout and iteration.
  • Own pipeline/workflow management for your segment, identifying bottlenecks and driving improvements.
• Strategic Initiatives & Performance
  • Track performance against goals and KPIs for your segment, flagging gaps early and calling out what's working.
  • Identify growth opportunities by digging into the data where conversion is leaking, where capacity is underused, where a small change could move a big number.
  • Build the business case for new initiatives: scope the opportunity, size the impact, and get leadership buy-in.
  • Execute initiatives end-to-end, from planning through rollout, adjusting as you go based on what the data shows.
  • Report on initiative outcomes against the original goals, and use those learnings to shape what you tackle next.
• Tools, Systems & Automation
  • Build, own, and maintain the backend workflows and automations that power your segment's day-to-day operations in the HighLevel’s CRM.
  • Leverage AI solutions for reporting, dashboards, and analysis.
• Stakeholder Partnership
  • Act as the analytics and operations partner to your segment's leadership — meeting with them regularly (e.g., weekly) to review progress, surface issues, and align on priorities.
  • Support onboarding, training, and change management when new processes or tools roll out.
  • Fulfill ad hoc requests from leadership, prioritizing and scoping work independently.

Qualifications

• 5+ years of experience in business/revenue analysis, sales/marketing operations, or a related analytical or operational field.
• Advanced proficiency in Excel/Google Sheets and SQL; experience with a BI tool (Tableau, Looker, Power BI) strongly preferred.
• Hands-on experience with a CRM (Salesforce preferred) and comfort building within or alongside GTM systems and automation platforms.
• Proven ability to build a process or program from scratch — scoping it, standing it up, and iterating based on results.
• Experience building or maintaining backend workflows, automations, or internal tools (no-code/low-code platforms, Zapier, workflow builders, etc. are a plus).
• Strong attribution/tracking instincts — comfortable connecting activity data to outcomes and building reporting that holds up to scrutiny.
• Excellent communication skills, with the ability to distill complex analysis into a clear narrative for leadership audiences.
• A track record of operating independently in ambiguous situations, troubleshooting systems issues, and driving work to resolution.
• Bachelor's degree in Business, Economics, Statistics, or a related quantitative field, or equivalent practical experience.
• Experience with Python or R for data analysis is a plus, not a requirement.

Company Description

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond.