[Hiring] Senior Informaticist Process Insights @Humana

Role Description

The Senior Informaticist works in the Process Insights team to analyze and provide quantitative insights from our AI Process Insights tools. They may coordinate with other analytics, IT and business areas across the organization to ensure work is completed with insights from knowledge SMEs. The Senior Informaticist work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

We are seeking a Senior Informaticist to serve as a data and analytics expert within our process intelligence/mining program, working alongside a Program Manager. In this role you will contribute deep analytical expertise, translating complex process and operational data into clear, actionable insights that drive decision-making, prioritization, and continuous improvement.

You will leverage AI process mining tools such as Skan AI, and enterprise data sources to interpret how work is performed, identify meaningful patterns, and help define the metrics that matter most. Using tools such as Power BI and advanced visualization techniques, you will design, build, and continuously refine dashboards and infographics that make insights intuitive, compelling, and immediately usable by leaders and delivery teams.

Key Responsibilities

• Define and support the data strategy for each program that is onboarding to a task mining initiative.
• Assess data readiness; identify source systems, event logs, and required data feeds for each program.
• Interpret process, operational, and engagement data generated through task mining and related data sources to support insight generation for a single operational engagement.
• Design, build, and maintain dashboards using Power BI, translating complex data into clear, intuitive views tailored to the needs of the pod and operational team.
• Work collaboratively with the Program Manager and operational partners to define, refine, and monitor key metrics and KPIs that reflect engagement goals and performance.
• Apply creativity and visual storytelling techniques to experiment with infographics and alternative data visualizations, making insights easier to understand and act upon.
• Analyze trends, patterns, and variances in data to surface opportunities, risks, and emerging signals relevant to the engagement.
• Iterate on dashboards and visuals based on user feedback, changing engagement needs, and evolving questions, ensuring outputs remain relevant and actionable.
• Clearly communicate analytical findings through concise narratives and visuals that support discussion, decision-making, and next steps within the pod.

Qualifications

• 5+ years of experience in data analytics, informatics, business intelligence, or a related analytical discipline, with a focus on operational or process-oriented data.
• Hands-on experience designing, building, and maintaining dashboards in Power BI, including the ability to modify and iterate on existing dashboards as engagement needs evolve.
• Experience working with process, workflow, or engagement data (e.g., operational metrics, performance data, or AI-generated process insights) to support analysis and decision-making.
• Demonstrated experience defining, refining, and analyzing key metrics and KPIs in partnership with operational or delivery teams.
• Proven ability to use data visualization, infographics, and visual storytelling techniques to make insights clear, compelling, and actionable for non-technical audiences.
• Experience working in a collaborative, pod-based or cross-functional team model, partnering closely with program, product, or operational stakeholders.
• Comfortable operating as a senior individual contributor, balancing analytical rigor with flexibility, creativity, and responsiveness in an engagement-driven environment.

Core Skills & Attributes

• Data Interpretation & Analytical Thinking: Strong ability to interpret complex process and operational data, identify patterns and trends, and translate findings into meaningful insights aligned to engagement goals.
• Dashboard Design & Data Visualization: Proven experience designing and modifying dashboards in Power BI, with an emphasis on clarity, usability, and visual storytelling rather than static reporting.
• Creative Use of Infographics: High level of creativity in experimenting with infographics and alternative visual formats to make data intuitive, engaging, and action-oriented.
• Metrics & KPI Development: Experience working with stakeholders to define, refine, and monitor key metrics and KPIs that support operational understanding and performance tracking.
• Stakeholder Collaboration: Comfortable working closely with Program Managers and operational partners within a pod model, adapting analyses and outputs based on evolving questions and feedback.
• Communication & Data Storytelling: Ability to communicate insights clearly through concise narratives and visuals, tailoring messages to operational audiences with varying levels of data fluency.
• Attention to Detail & Data Rigor: Careful, methodical approach to data validation, consistency, and accuracy, balanced with the ability to move quickly in an engagement-based environment.
• Adaptability & Learning Mindset: Thrives in a dynamic engagement setting, quickly learning new domains, adjusting analytical approaches, and iterating on outputs as needs evolve.

Requirements

• Work at Home Requirements: Minimum download speed of 25 Mbps and upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
• Occasional travel to Humana's offices for training or meetings may be required.

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$97,900 - $133,500 per year. This job is eligible for a bonus incentive plan based on company and/or individual performance.

Benefits

• Medical, dental and vision benefits.
• 401(k) retirement savings plan.
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave).
• Short-term and long-term disability.
• Life insurance and many other opportunities.