[Hiring] Senior Director Customer Analytics & Insights @Jazz Pharmaceuticals

Role Description

At Jazz, we are reimagining how we design and deliver more precise customer experiences, enabled by new technologies, modern ways of working, and high performing team behaviors. Through this work, we enable teams to better understand patients, caregivers, and HCPs, anticipate their needs across the enterprise, deliver timely and personalized engagement, and orchestrate seamless, end-to-end experiences as One Jazz.

The Senior Director, Customer Analytics & Insights plays a critical role in shaping how Jazz understands and responds to customer needs. This role leads teams responsible for generating integrated, decision-ready insights across HCPs, patients, caregivers, payers, and markets, translating complex data into clear implications that inform strategy, guide execution, and improve customer experience and business performance.

This role will report to the head of Customer Insights & Data in Customer Experience Operations and directly leads a team that includes:

• The Global Capability Owner for Analytics & Insights + Global Performance Reporting
• A global team focused on Customer Analytics & Insights, responsible for delivering integrated, decision-ready customer and market insights across key customer types (HCPs, HCOs, patients, caregivers, medical/KOLs, payers).

At Jazz, we believe that effective people leadership is essential to our success. Our people managers play a vital role in creating an environment where teams thrive, and individuals reach their full potential.

Qualifications

• Bachelor's degree in business, healthcare, technology, or related field.
• 12+ years of experience in customer analytics, market research, or insights roles.
• 5 years in pharma with proven expertise in synthesizing qualitative and quantitative data to deliver actionable insights for HCPs, patients, payers, and KOLs across global and regional contexts.
• 6-8 years of experience leading people, including managing and developing high-performing teams and driving accountability across functions.

Requirements

• Deep understanding of qualitative and quantitative research and analytical approaches.
• Strong ability to synthesize insights across diverse data sources.
• Ability to translate complex customer and market insights into clear implications.
• Experience working within Agile product development teams.
• Experience leveraging AI, automation, or agentic workflows.
• Experience leading and developing a high-performing team.

Benefits

• Medical, dental and vision insurance.
• 401k retirement savings plan.
• Flexible paid vacation.
• Discretionary annual cash bonus or incentive compensation.
• Discretionary equity grants in accordance with Jazz’s Long Term Equity Incentive Plan.

Company Description

Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases — often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments.

Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide.