[Hiring] Senior Data Analyst @The Hanover Insurance Group

Role Description

The Sr. Data Analyst will use claims data to provide insight into business performance. Responsibilities will include:

• Analyzing variances in loss results compared to plan.
• Identifying and communicating potential areas for improvement within Claims or other functions.
• Building out reporting analytics to provide quicker and more comprehensive insights.
• Analysis may span any segment or line of business across the company.

In this role, you will:

• Analyze claims data and effectively communicate conclusions in writing and verbally to internal partners (claims, actuarial, finance, state management, underwriting, etc.).
• Draw insights and observations from detailed and multifaceted claims data and reports.
• Present findings to senior leaders.
• Respond to urgent/timely requests and produce routine and ad hoc information in a rapid and dynamic turnaround climate.
• Lead the development or enhancement of complex reports and tools for multiple lines of business.
• Work independently and leverage resources when needed.
• Quantify the impacts of internal operational changes and external trends on frequency, severity, and overall loss results.
• Develop industry knowledge and internal data expertise to provide solutions to complex business questions.
• Work in partnership with the team and management to generate innovative solutions by approaching problems with curiosity and open-mindedness.

Qualifications

• Bachelor's degree or higher in a relevant technical field (math, finance, actuarial science, or analytics preferred).
• 4-6+ years of related analytical and property & casualty industry experience preferred (e.g. actuarial, business analytics, or finance).
• Demonstrated problem-solving skills and ability to perform exploratory data analysis.
• Expert knowledge of Excel and intermediate knowledge of SQL; ability to efficiently work with large and complex data sets.
• Comfortable turning raw data into meaningful information; ability to summarize complex business concepts into written and oral communications (including the use of PowerPoint).
• Comprehends key industry financial/operational metrics.
• Strong organization, project, and time management skills; ability to multi-task and meet all deadlines with quality product.

Requirements

• Thoroughness: Demonstrates careful attention to detail. Keeps tasks and responsibilities clearly defined, on schedule, and error-free.
• Information Seeking: Thoroughly investigates and researches multiple sources to expose details and complete information about resources, issues, problems, and so forth.
• Conceptual Thinking: Synthesizes facts, trends, inferences, and key issues and/or themes in complex situations.
• Communication: Ability to effectively communicate complex information in written and oral form.
• Relationship Building: Understands the importance of developing and maintaining positive, collaborative relationships with others at all levels of the organization.
• Results Oriented: Has a pro-active, inquisitive attitude. Excited by challenging goals and a desire to exceed standards of excellence.

Physical Demands and Work Environment

• Ability to use a personal computer and other standard office equipment.
• Ability to work in a fast-paced or stressful environment.
• Ability to travel as necessary.
• Ability to sit and/or stand for extended periods.

Career Development

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching, and our robust learning and development programs, we encourage you – at every level – to grow and develop.

Benefits

• Medical, dental, vision, life, and disability insurance.
• 401K with a company match.
• Tuition reimbursement.
• PTO.
• Company paid holidays.
• Flexible work arrangements.
• Cultural Awareness Day in support of IDE.
• On-site medical/wellness center (Worcester only).