[Hiring] Senior Customer Analyst @WK Kellogg

Role Description

We are seeking a highly analytical and detail-oriented Senior Customer Analyst to support the Ahold Delhaize Sales Team. This role is responsible for analyzing sales data, identifying performance trends, and delivering actionable insights to drive results across channels, while also managing customer-facing initiatives such as display, e-com, pricing and promotion. The ideal candidate will be a strategic thinker with strong technical skills and a passion for turning data into impactful business drivers.

Key Relationships

• Reports to the Sr. Director of Ahold Delhaize Sales Team

This is a Remote position with a preference in NC, DC, PA, NY, or MA.

Here's What You'll Be Doing

• Account analytics - Acts as the account’s go-to analytics resource, evaluating multiple data sources (e.g., Circana, Customer system data) and building analytical tools/models around areas such as pricing and promotion.
• Provides fact-based insights to help identify key distribution, pricing and placement opportunities that can grow the business.
• Accesses, analyzes, and interprets business indicators including shipments, consumption, shopper trends, inventory, pricing, key performance indicators (KPIs) as they pertain to categories/brands and their impact on the markets.
• Tracks key performance metrics like Sales Growth and Share against key benchmarks, while keeping up with weekly, monthly and ad-hoc deliverables.
• Relationship Management - Works closely with Account Executives, Sales Director, Category Management, Supply Chain, and Customer Service to review business trends and provide input on opportunities to improve share, profit and gross sales volume.
• Support Ahold Delhaize, Sr. National Account Executives and WK Retail Teams - working closely with National Account Executive to provide promotional information for the Retail Team to execute. You will also provide internal & external data/reporting to the NAE & Retail Team to analyze progress of key initiatives.
• Providing Insights - As the expert on our sales metrics, inventory and market share metrics, you will work closely with the cross-functional team to review business trends and provide your input on opportunities to improve profit and gross sales volume.
• Maximize Business Processes - Develop and maintain dashboards and reports to monitor KPIs and business metrics. Partner with account managers and cross-functional teams to support strategic initiatives and business planning, while keeping up ad-hoc deliverables.
• Lead all efforts with field level and division level teams in engaging with Kroger and store and division levels, providing sell sheets, sales metrics and upcoming plan information.

Qualifications

Required:

• Bachelor’s degree or equivalent experience.
• Proficiency in Microsoft Office applications with advanced expertise in Excel and experience building PowerPoint presentations.
• Excellent communication skills with the ability to translate complex data into clear, actionable insights.
• Experience working with retailer data and ability to learn new systems quickly.
• Ability to thrive in a fast-paced, collaborative environment.

Preferred:

• Previous experience communicating complex and/or detailed information to multiple individuals/audiences with differing knowledge levels, both verbally and in writing.
• Experience with Ahold Delhaize and their data systems.
• Understanding of promotional methodology and management across retailers.
• Previous sales and/or analytical experience.
• Experience working with Circana, Ahold Delhaize systems.

Salary Range

Salary Range: $84,000 - $105,000

Salary pay ranges are determined by role and level. Within the range, the successful candidate’s starting base pay will be determined based on factors including job-related skills, experience, certifications, qualifications, relevant education or training, and local market conditions.

Benefits

• Incentive Plan bonus eligibility
• Health, dental and vision insurance
• Savings and Investment Plan with Company match and contribution
• Paid Time Off ( includes paid sick time )
• 11 Paid Holidays
• Life Insurance, AD and D Insurance and STD/LTD
• Tuition reimbursement, adoption assistance for eligible employees
• Employee recognition program

The above offerings are subject to the terms of WKKC policies, which will control in the event of a conflict with the above descriptions.

Our comprehensive and competitive benefits not only deliver value to you and your family, but also offer choice to meet your unique needs and knowledge to empower confident decision-making.