[Hiring] Senior Business Intelligence Analyst @CNX

Role Description

Join our award-winning One Concentrix team as a BI Analyst supporting one of the world's most innovative AI-native technology companies. This role operates at the intersection of AI, customer outcomes, partner performance, and business transformation in a fast-paced, high-growth environment where speed, ownership, and execution matter.

We are seeking a BI Analyst to drive the successful delivery, adoption, and expansion of partner-led AI solutions while ensuring customers achieve meaningful business value and long-term success. Success in this role requires comfort operating in a highly dynamic, rapidly evolving environment where priorities shift quickly, new challenges emerge daily, and ambiguity is often present. The ideal candidate thrives in an AI-native culture, demonstrates strong initiative, embraces continuous learning, and can quickly evaluate information, make sound decisions, and drive execution without waiting for direction.

Qualifications

• 5+ years of experience in business intelligence, sales analytics, business analytics, revenue operations, sales strategy or a related analytical role.
• Demonstrate success turning data into commercial insights and practical business recommendations, rather than primarily producing reports.
• Bring practical knowledge of B2B or SMB sales motions, including pipeline management, acquisition, activation, conversion, adoption, retention, and growth.
• Demonstrate experience partnering directly with Sales leaders or client stakeholders in a fast-paced environment.
• Communicate executive-ready insights and influence senior stakeholders through clear, concise business narratives.

Requirements

• Serve as a trusted analytical partner and extension of SMB Sales leadership, providing an independent, data-informed point of view.
• Translate data into clear recommendations that influence sales strategy, prioritization, resource allocation, and frontline execution.
• Support Sales leadership with planning, forecasting, pipeline reviews, performance management, and strategic decision-making.
• Identify where the business is winning, losing, accelerating, stalling, or underperforming.
• Segment performance across markets, customer groups, industries, products, channels, sellers, partners, funnel stages, and opportunities.
• Move beyond reporting what happened to determine why it happened, what it means commercially, and what Sales should do next.
• Identify emerging trends, risks, execution gaps, and growth opportunities before they become visible through standard reporting.
• Develop and test hypotheses, challenge assumptions, and proactively investigate areas of business opportunity or risk.
• Partner directly with Sales leaders, clients, operational teams, and cross-functional stakeholders to clarify objectives and define the appropriate analytical approach.
• Manage client communication and expectations across competing priorities, changing requirements, and evolving business needs.
• Communicate complex analytical findings simply and confidently to technical and non-technical audiences.
• Use advanced AI capabilities to structure ambiguous business problems, analyze information, generate hypotheses, and accelerate insight development.
• Use AI coding tools to support SQL development, automate repetitive analysis, build lightweight tools, and improve data workflows.
• Identify opportunities to automate recurring reporting, data preparation, and analytical workflows.
• Operate effectively in a fast-moving, startup-like environment where processes, systems, requirements, and success measures may not be fully defined.
• Create structure from incomplete information and independently determine a practical path forward.
• Demonstrate curiosity and creativity by exploring data, asking strong questions, and proposing new approaches to business problems.
• Work with structured and unstructured information from multiple sources and clearly communicate data limitations, assumptions, and quality gaps.
• Develop dashboards and decision-support tools that allow Sales leaders to quickly understand performance and determine the required action.
• Apply appropriate statistical methods to evaluate segmentation, trends, variation, and performance relationships.
• Maintain the consistency, accuracy, and reliability of reporting, business metrics, and underlying data.

Benefits

• Salary: $92,000-100,000 Annually, plus bonus incentives that align with individual and company performance.
• Medical, dental, and vision insurance.
• Comprehensive employee assistance program (EAP).
• 401(k) retirement plan.
• Paid time off and holidays.
• Paid training days.

Company Description

At Concentrix, we help the world's best brands build exceptional customer experiences through innovative technology, operational excellence, and human-centered solutions. As organizations accelerate adoption of AI, automation, cloud technologies, and digital transformation initiatives, Concentrix partners with clients and strategic ecosystem partners to deliver measurable business outcomes at scale.

At Concentrix, you'll help shape the future of AI-powered customer experiences while partnering with one of the world's leading AI-native organizations. You'll operate in a fast-moving environment where AI is embedded into daily workflows, decisions are made quickly, ownership is expected, and innovation is constant. This role offers the opportunity to directly influence customer success, partner performance, AI adoption, and business outcomes at scale.