[Hiring] Senior Business Analyst – Business Solution (Robotics & Process Automation) @TTEC

Role Description

Your potential has a place here with TTEC’s award-winning employment experience. As a Senior Business Analyst – Business Solution (Robotics & Process Automation) working remotely in the Philippines or India, you’ll be a part of bringing humanity to business.

Looking for an opportunity to shape enterprise automation initiatives and influence how business and technology come together? In this role, you’ll lead technology-focused business analysis and automation enablement across People & Culture (PaC) and IT PMO, ensuring solutions are strategically aligned, properly defined, and ready for delivery.

You’ll report to the Senior Manager, Global Services and Technology Portfolio and play a key role in bridging business needs with enterprise technology execution driving clarity, alignment, and value realization for automation initiatives.

During a Typical Day, You’ll:

• Lead technology-focused business analysis and automation enablement, driving initiatives from intake and requirements capture through stakeholder alignment and submission to IT PMO for delivery.
• Identify and evaluate automation opportunities (RPA, AI/ML, agentic automation, and workflow automation, leveraging enterprise platforms such as ServiceNow, Oracle, Kronos, Taleo, and ADP) through end-to-end process analysis and feasibility assessment.
• Act as the liaison between PaC business units and IT PMO, ensuring alignment on requirements, priorities, and delivery expectations.
• Drive stakeholder relationship management, facilitating discussions, managing expectations, and ensuring clear and timely decision-making.
• Develop Lean Business Canvas (LBC) and produce high-quality Business Requirement Documents (BRDs) to capture business needs, define requirements, and articulate future-state design, using Asana and MS365 tools (Word, Visio, Excel, Copilot) for structured, consistent, and actionable analysis and documentation.
• Guide decision-making on trade-offs (automation vs. manual, scope, cost, timeline, and value) while ensuring solutions deliver measurable efficiency and experience improvements.

Qualifications

• 5+ years of experience in business analysis, requirements gathering, and solution delivery.
• Proven expertise in stakeholder relationship management and influencing cross-functional teams.
• Strong experience acting as a liaison between business functions (e.g., PaC) and IT / PMO organizations.
• Demonstrated ability in strategic analysis, prioritization, decision-making on competing demands, and a proactive, curious, and self-sufficient approach to problem-solving.
• Experience delivering process improvement and automation initiatives (RPA, AI, or enterprise platforms such as ServiceNow, Oracle, Kronos, Taleo, and ADP).
• Strong communication, facilitation, and documentation skills, including development of LBCs and BRDs.

Benefits

Visit https://mybenefits.ttec.com/ for more information.

Company Description

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.