[Hiring] Senior Business Analyst @Gainwell Technologies LLC
Senior Business Analyst @Gainwell Technologies LLC
Data and Analytics
Salary usd 69,400 - 99..
Remote Location
๐Ÿ‡บ๐Ÿ‡ธ USA Only
Employment Type full-time
Posted 2d ago

[Hiring] Senior Business Analyst @Gainwell Technologies LLC

2d ago - Gainwell Technologies LLC is hiring a remote Senior Business Analyst. ๐Ÿ’ธ Salary: usd 69,400 - 99,200 per year ๐Ÿ“Location: USA

Role Description

As a Senior Business Analyst - ServiceNow at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve โ€” a communityโ€™s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcareโ€™s biggest challenges.

  • Acts as a liaison with the business to deliver ITSM supports processes and enhancements within the Platform.
  • Facilitates meetings to gather input, process requirements into stories and feedback from stakeholders at all levels on process performance.
  • Suggests test scenarios and creates draft unit test plan and executes test plans to the requirements of users.
  • Collaborates and owns the relationship with stakeholders across the organization including service and process managers to ensure synergy of processes and procedures between support groups.
  • Performs operational and/or administrative activities on the Platform including Process Coordination, Facilitation and Training.
  • Documents process requirements from process owners and key stakeholders, documents acceptance criteria, conducts test results against acceptance criteria, and prepares release notes and documentation.
  • Identify opportunities to refine day-to-day business processes and technologies to mitigate business continuity risk.
  • Promotes the ITSM process, educates peers and drives continual improvement use of Platform.

Qualifications

  • Bachelor's Degree in Computer Science, Information Systems, Business Management or related discipline.
  • 3+ years of experience in supporting ITIL processes (Business or IT).
  • 2+ years of experience using a ServiceNow Platform.
  • 2+ years of experience in project management and/or onboarding ITSM services.
  • 2+ years of experience in working with Agile.
  • Knowledge of ITIL / ITSM Best Practices.
  • Story creation and collaboration with customer on business requirement gathering.
  • Validates the application functionality built by Developer(s) and the System Administrator prior to promoting configuration into production.
  • Experience developing and delivering metrics, reporting, and dashboards.

Requirements

  • One or more of the following certifications: ITIL, ISO20000, COBIT, Six Sigma, Project Management.
  • ServiceNow certification desired: Certified Systems Administrator (CSA).
  • Agile Development experience and training.
  • Experience successfully implementing processes leveraging the ITSM framework.

Benefits

  • Fully remote options from Contiguous US locations only.
  • Generous, flexible vacation policy.
  • 401(k) employer match.
  • Comprehensive health benefits.
  • Educational assistance.
  • Variety of leadership and technical development academies to help build your skills and capabilities.
Before You Apply
๏ธ
๐Ÿ‡บ๐Ÿ‡ธ Be aware of the location restriction for this remote position: USA Only
โ€ผ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Senior Business Analyst @Gainwell Technologies LLC
Data and Analytics
Salary usd 69,400 - 99..
Remote Location
๐Ÿ‡บ๐Ÿ‡ธ USA Only
Employment Type full-time
Posted 2d ago
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๏ธ
๐Ÿ‡บ๐Ÿ‡ธ Be aware of the location restriction for this remote position: USA Only
โ€ผ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply โœ“
Applied โœ“
Sent Follow-Up โœ“
Interview Scheduled โœ“
Interview Completed โœ“
Offer Accepted โœ“
Offer Declined โœ“
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