[Hiring] Senior Business Analyst @Gainwell Technologies LLC

Role Description

As a Senior Business Analyst - ServiceNow at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges.

• Acts as a liaison with the business to deliver ITSM supports processes and enhancements within the Platform.
• Facilitates meetings to gather input, process requirements into stories and feedback from stakeholders at all levels on process performance.
• Suggests test scenarios and creates draft unit test plan and executes test plans to the requirements of users.
• Collaborates and owns the relationship with stakeholders across the organization including service and process managers to ensure synergy of processes and procedures between support groups.
• Performs operational and/or administrative activities on the Platform including Process Coordination, Facilitation and Training.
• Documents process requirements from process owners and key stakeholders, documents acceptance criteria, conducts test results against acceptance criteria, and prepares release notes and documentation.
• Identify opportunities to refine day-to-day business processes and technologies to mitigate business continuity risk.
• Promotes the ITSM process, educates peers and drives continual improvement use of Platform.

Qualifications

• Bachelor's Degree in Computer Science, Information Systems, Business Management or related discipline.
• 3+ years of experience in supporting ITIL processes (Business or IT).
• 2+ years of experience using a ServiceNow Platform.
• 2+ years of experience in project management and/or onboarding ITSM services.
• 2+ years of experience in working with Agile.
• Knowledge of ITIL / ITSM Best Practices.
• Story creation and collaboration with customer on business requirement gathering.
• Validates the application functionality built by Developer(s) and the System Administrator prior to promoting configuration into production.
• Experience developing and delivering metrics, reporting, and dashboards.

Requirements

• One or more of the following certifications: ITIL, ISO20000, COBIT, Six Sigma, Project Management.
• ServiceNow certification desired: Certified Systems Administrator (CSA).
• Agile Development experience and training.
• Experience successfully implementing processes leveraging the ITSM framework.

Benefits

• Fully remote options from Contiguous US locations only.
• Generous, flexible vacation policy.
• 401(k) employer match.
• Comprehensive health benefits.
• Educational assistance.
• Variety of leadership and technical development academies to help build your skills and capabilities.