Senior Business Analyst @iRhythm Technologies

[Hiring] Senior Business Analyst @iRhythm Technologies

Apr 02, 2025 - iRhythm Technologies is hiring a remote Senior Business Analyst. 💸 Salary: $132,700 - $193,100 usd. 📍Location: USA.

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Role Description

The Sr. Business Analyst will lead all aspects related to reporting and business analytics within the Customer Care Department. This position is critical to the long-term success and scalability of the department by providing vital data, reporting and actionable insights for making impactful decisions for the future of the Customer Care department.

Your Focus:

Handle various initiatives related to data analysis, tracking and trending, and KPI visibility for the Customer Care team.
Provide ad-hoc reporting and analysis on various topics related to Customer Care.
Deliver high-quality patient, HCP and sales analytical reporting with a deep understanding of customer care performance metrics, processes, and workflows.
Be a subject matter expert on customer care success criteria and provide dashboards, analysis and monitoring for business trends.
Communicate with the leadership team on actionable improvement opportunities.
Have global influence cross-organizationally representing the customer care team.

How you will contribute:

Ownership of key KPIs, and metrics for the global Customer Care team.
Proactive monitoring of the global Customer Care work areas to ensure timeliness, adherence to process and identify improvements and remediations when necessary.
Drive the build out, design and development of reporting framework and dashboards to meet the business stakeholders’ needs.
Organize and evaluate key performance metrics to understand current effectiveness.
Influence cross-organizational behaviors that drive improvements in service adoption and gross margin based on analytics and trends.
Collaborate with data engineers and analysts to acquire, clean, and transform data for reporting purposes.
Fulfill requests from other department leaders for global Customer Care data trends when needed.
Ensure data security and compliance with best practices.
Perform Ad-hoc requests to understand changes in patient and customer behavior based on data results.
Participate in the design or redesign of customer care business processes and workflows.
Work with management to prioritize business and information needs.
Digest and analyze global PHI data from all areas of iRhythm Customer Care.

Qualifications

Bachelor’s or Master’s degree in business analytics, statistics, operations research, computer science, IT or any other relevant discipline.
Minimum 6 – 10 years’ experience in process optimization, BI tools and other data-analytics roles.
Significant knowledge and experience with Customer Care operations, including call center support, inventory management, customer onboarding, professional services, training, and staff utilization.
Experience assessing current performance and strategizing on future results.
Tableau and Salesforce reporting skills.
Ability to create storyboards, dashboards, reports, graphs, charts, and other visual depictions of data analysis.
Strong understanding of data modeling and data visualization concepts.
Familiarity with data warehouse concepts.
Excellent attention to detail and problem-solving skills.
Excellent communication and collaboration skills.
Ability to work independently and as a part of a team.
Adaptability to changing business requirements.
Knowledge of statistics and experience using statistical packages for analyzing datasets (Excel, Salesforce, Tableau etc.).
Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
Adept at queries, report writing, and presenting findings.

Requirements

Experience with PMP, CRM, IVR, and call center telephony reporting and tools.

Benefits

Competitive compensation package.
Excellent benefits including medical, dental, and vision insurances (all of which start on your first day).
Health savings account employer contributions (when enrolled in high deductible medical plan).
Cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts).
Travel reimbursement for medical care.
Noncontributory basic life insurance & short/ long term disability.
Emotional health support for you and your loved ones.
Legal / financial / identity theft/ pet and child referral assistance.
Paid parental leave, paid holidays, travel assistance for personal trips and PTO.
401(k) (with company match).
Employee Stock Purchase Plan.
Pet insurance discount.
Unlimited amount of Linked In Learning classes.

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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Senior Business Analyst @iRhythm Technologies

Data Analysis

Salary 💸 $132,700 - $193,100 usd	Remote Location USA
Job Type full-time	Posted Apr 02, 2025

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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[Hiring] Senior Business Analyst @iRhythm Technologies

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