[Hiring] Senior Associate, Analytics @Inroads

Role Description

As Senior Associate, Analytics, you will work with a team of analysts, data scientists, and engineers to drive high-impact results for millions of U.S. residents. The team’s mission is to help ensure that millions of consumers receive the information they need through personalized emails, text messages, and phone calls to enroll in health insurance. Your work will include:

• Designing and performing analytics projects that evaluate consumer outreach performance.
• Iterative development of reports and dashboards to communicate findings.
• Responding to ad-hoc analytics requests from our federal clients.
• Tackling hands-on analytics and proposing thoughtful new ideas on deliverables that advance program objectives and inform client decision-making.

In this position you will:

• Perform quantitative analyses using SQL, R, or Python to evaluate outreach campaign efficiency, enrollment trends, and the impact of state and federal health policies on Marketplace consumers.
• Draft reports, policy briefs, and client-facing dashboards, decks, and data visualizations that translate complicated data into actionable insights that support decision making.
• Partner with engineers, data scientists, program managers, and external stakeholders to investigate data inconsistencies, troubleshoot problems, and identify solutions.
• Clean, transform, and aggregate outreach campaign and enrollment data, ensuring rigorous quality control and accuracy across all deliverables.
• Maintain detailed documentation, contribute to internal research proposals, and help manage task deliverables under fast-paced deadlines.
• Develop a deep understanding of the healthcare.gov Marketplace and evolving federal health coverage policies to better contextualize performance and trend analyses.

Qualifications

• 2+ years of applied experience working with structured and unstructured data.
• An undergraduate degree in a quantitative field or equivalent technical training.
• Advanced understanding of data manipulation using SQL, R, or Python, and working within cloud-based analytics systems (e.g. Snowflake and DBT).
• Proficiency creating and testing data transformation processes and automating repeatable tasks.
• Experience going from data to insight to impact - using the results of your analysis to effectively tell an informative and engaging story through visualization, presentation, and writing to technical and non-technical audiences.
• Experience developing client facing reports, analyses, and dashboards that blend data-driven decision making with thoughtful understanding of human-centered design and processes.
• Helping to organize raw analysis into consumable stories and recommendations, adding context, or refining ideation and solutioning in the team’s work.
• Experience in applying foundational statistics (e.g., weighted averages).
• Passion in applying your skills to our social mission to problem-solve and collaborate within a cross-functional, client-facing team environment.
• The ability to successfully attain and maintain a Federal Public Trust background investigation that our government clients require; this includes a requirement that the individual has U.S. Citizenship, or U.S. residency for three of the past five years (36 of the past 60 months).

Requirements

• Experience with analysis of informative email, SMS, or phone outreach campaigns, conversion funnels, and website performance.
• Knowledge and understanding of consumer healthcare or provider data.
• Experience with Adobe Analytics.
• Designing and building visualizations and reports with Tableau, Streamlit, Dash, Shiny, etc.

Benefits

• Salary: $75,000
• Premier health insurance plan
• 401K matching
• Unlimited vacation leave
• Paid sick, personal, and volunteer leave
• 13 paid holidays
• 15 weeks paid parental leave
• Professional development stipend & tuition reimbursement
• Employee Assistance Program (EAP)
• Supportive & collaborative culture
• Flexible working hours
• Remote friendly (within the U.S.)
• And more!