[Hiring] Senior Analyst, Community Operations Monitoring and Evaluation @American Red Cross

Role Description

Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

We are currently looking for a Community Operations Monitoring and Evaluation Senior Analyst to work with our Disaster Cycle Services team. The position provides strategic monitoring and evaluation (M&E) leadership in support of key initiatives. Responsibilities include:

• Leading the development and strengthening of M&E frameworks, logic models, and performance indicators.
• Overseeing the design and coordination of data collection tools.
• Analyzing performance and impact data to inform program strategy and decision-making.

This is an individual contributor position reporting to the Deputy, Community Operations.

Qualifications

• Education: Bachelor's degree in Business, Engineering or related field required. Six sigma certification preferred.
• Experience: Minimum 7 years of related experience or equivalent combination of education and related experience required.
• Management Experience: N/A
• Skills & Abilities:
  • High level of understanding of the organization’s business systems and processes as well as industry-wide requirements.
  • Demonstrate expertise in strategic planning, tactical execution, project management, process management and business systems requirements definition.
  • Understand technical problems and solutions in relation to the current, as well as the future business environment.
  • Proficient in Microsoft Office Suite and Database Applications.
  • Ability to work on a team.
• Travel: Some travel may be required (5%).

Requirements

• Oversee and coordinate community operations business process analyses, needs assessments, and preliminary cost/benefits analyses to align solutions with business initiatives and improve processes by understanding and controlling variation.
• Review community operations proposals for process improvement and gap analyses between current processes and the desired state, design complex new processes and lead transition planning.
• Contribute to the community operations business unit process engineering plan and integrate it with the corporate plan.
• Contribute to large, complex projects that have enterprise-wide impact and require subject matter expertise of multiple process improvement areas and mastery of process improvement tools.
• Monitor preparation of community operations functional, system and program specifications using CASE (Computer-Aided Software Engineering).
• Participate in community operations continuous review and updates to ensure that processes meet changing business unit conditions to develop short- and long-term system plans.
• Serve as community operations senior advisor and participant in planning and prioritization for business process engineering-related activities.
• Collaborate proactively with cross‑functional colleagues to align strategies, share expertise, and support the development and execution of complementary program initiatives across the organization.

Benefits

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition