[Hiring] Senior Analyst, Business Analysis @CVS Health

Role Description

The Signify Health Client Operations team is seeking a Business Analyst who will be responsible for executing the strategy for our client reporting, with a strong emphasis on technical troubleshooting and outbound reporting systems that support analytics, member health data reporting and operational reporting. The ideal candidate will drive technical execution, ensuring data ingestion and reporting deliver maximum value to Members, Providers, Clients and drive key outcomes.

• Design report solutions that translate business needs and client needs into systems that support client requirements.
• Work closely with executive stakeholders, clients, and operations teams to translate business objectives and workflow changes into standard and custom reporting.
• Serve as the data and reporting owner for multiple clients, managing the backlog and prioritizing enhancements and issue resolution using Agile methodologies (e.g., JIRA).
• Develop requirements with a solutions point of view and recommendations.
• Oversee program and report implementation and data ingestion - using dashboards and queries for early alerting of issues.
• Ensure the integrity and accuracy of data leveraged within reporting and analytical tools.
• Establish and manage strong relationships with stakeholders across multiple business units, acting as the primary interpreter of business requirements from clients.
• Communicate updates, progress, and results clearly to stakeholders and leadership.

Qualifications

• 3 to 5 years of experience as a Business Analyst, Data Analyst, or Data-focused Product Owner, with exposure to data governance and quality initiatives.
• SQL proficiency with proven experience writing queries for investigation, root cause analysis, and defining precise reporting logic.
• 1 to 4 years stakeholder management experience - building relationships and interpreting technical details for a non-technical audience.
• Ability to elicit, document, and manage requirements, ensuring traceability from initial client ask through development and final validation.
• Demonstrated ability to build and sustain strong relationships, serving as a trusted data advisor.
• Demonstrated ability to learn systems and data structures quickly in order to facilitate technical troubleshooting and resolution.
• Demonstrated ability to prioritize competing priorities for work based on business and client needs, along with being able to describe the prioritization decision making to influence prioritization.
• Expert-level skills with Microsoft Excel.
• Experience with file transfer and structure and tools (e.g., Move It).
• Experience with cloud data platforms (e.g., Snowflake).
• Experience with data analytics programs (e.g., Alteryx, Tableau, Power BI).
• Proficiency in Agile methodology and tools (JIRA).

Requirements

• 3 to 5 years of experience in healthcare, including hands-on experience with core concepts and data (e.g., Claims data formats, Risk Adjustment methodologies, and Member Eligibility/Enrollment).
• Prior project management experience.
• Demonstrated ability to solve complex technical problems through tracing data from generation and ingestion to systems and reporting.

Education

• Bachelor's degree preferred/specialized training/relevant professional qualification.

Benefits

• Comprehensive and competitive mix of pay and benefits.
• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs and other resources, based on eligibility.