[Hiring] Seasonal Real-Time Analyst @PlanetArt

Role Description

The Seasonal Real-Time Analyst will be responsible for monitoring real-time and historical adherence to schedules and break times, analyzing productivity, and tracking associate activities. This role involves providing actionable recommendations to the Workforce Manager and Workforce Lead.

Key Responsibilities:

• Monitor real-time and historical adherence to schedules, break times, and productivity.
• Monitor real-time and historical volume, performance metrics, and KPIs across phone, email, and chat channels.
• Analyze associate activities and provide performance recommendations to the Workforce Manager and Workforce Lead.
• Track and report performance metrics and KPIs for phone, email, and chat.
• Provide real-time support and skilling adjustments to ensure optimal staffing and service levels.
• Collaborate with the Workforce Manager and Workforce Lead to develop and implement strategies for improving overall efficiency.
• Utilize analytical skills to identify trends and areas for improvement.
• Prepare and maintain detailed reports and documentation.

Qualifications

• Strong analytical skills with a keen attention to detail.
• Proficiency in Microsoft Excel.
• Prior experience as a Real-Time Analyst (RTA) or in a similar role.
• Ability to multitask and manage multiple priorities effectively.
• Excellent communication and teamwork skills.
• Experience with NICE CXone is a plus.

Requirements

• Position requires seasonal and fully remote work scheduled from Monday to Friday, US Pacific Time.
• Position requires regular, continuous use of computer.
• Position requires regular sitting and standing.
• Position requires regular interaction with team members through the following methods: phone, WebEx, Slack, or email.
• Position requires time and screen tracking via Hubstaff.
• Own computer (Windows 10 or higher or Mac, at least 8GB RAM and at least Intel i5, Ryzen 5 or M1 processor).
• Reliable high-speed internet access.
• Noise-cancelling headset.
• Private, distraction-free environment.

Benefits

• Pay Rate: 335 PHP per Hour.
• Work Schedule: Monday to Friday in US Pacific Time.
• Target Start Date: October 26, 2026.
• Training: Comprehensive training will be provided.
• Position Duration: This is a temporary role, lasting until January 2027.