Back to Remote jobs >
Data Analysis
Resource Planning Analyst
@PLC D&G Group Limited
[Hiring] Resource Planning Analyst @PLC D&G Group Limited
Mar 21, 2025 - PLC D&G Group Limited is hiring a remote Resource Planning Analyst. đź’¸ Salary: competitive. đź“ŤLocation: UK.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves the accurate creation, development, and ownership of medium to long-term strategic planning models for all operational areas to ensure accurate FTE requirements and operational and commercial targets are planned for.
- Prepare long-term (monthly) customer demand forecasts accurately and efficiently to ensure customers are provided with excellent customer service.
- Formulate recruitment plans to ensure physical location of agents are available as required alongside operational targets.
- Conduct impact assessment modelling to understand the impacts of contact centre changes and how these flow into the capacity plan.
- Collaborate with colleagues to ensure budget demand and supply plans align with customer and client expectations.
- Collaborate with operational stakeholders to agree actions to close variances promptly, reducing Customer and/or financial impact.
- Ensure future activity is planned in advance, using the agreed strategic approach, balancing Customer and People demands.
- Ensure plans are available and communicated to call-taking colleagues in a timely manner.
- Identify and check the integrity of appropriate data sources, interrogating the data to spot trends and exceptions, and then use these findings to identify the source of any exception or change.
- Present complex technical plans in an easy to understand manner to all levels of stakeholders.
Qualifications
- Thorough knowledge of the planning cycle
- Knowledge of contact centre planning
- Capacity Planning Processes and concepts
- WFM Systems
- Microsoft Office suite (Outlook, Word, PowerPoint & particularly Excel)
- Knowledge of shrinkage models
- Multi contact channel planning knowledge / experience
- Understanding of forecasting and analysis techniques e.g. regression
Requirements
- Ability to work to strict deadlines
- Effective and confident communicator at all levels
- Attention to detail
- Strong analytical skills
- Results driven
- Negotiating and Influencing skills
Benefits
- Competitive salary and annual discretionary bonus
- 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave
- Training opportunities as well as clearly defined career progression
- Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more
- Cover also includes unlimited access to a 24/7 virtual GP service
- Attractive company pension scheme
- Life assurance – employer funded cover of 4x basic salary
- Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services
- Salary Finance – access to savings and borrowing through payroll
- Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme
- Travel Loans – interest free loans to help spread the cost of annual travel tickets
- Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000
- Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes
- OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app
- Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues
- Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans
- Employee discounts – access to discounted Sky TV and broadband packages, together with a range of discounts for 100s of online and high street retailers
Similar Remote Jobs
More Data Analysis jobs
-
Data Analysis competitive remuneration based on qualifications and experience EuropeMar 28, 2025
More jobs in UK
-
Software Development unspecified Northern America, Latin America (LATAM), Europe +1 moreMar 28, 2025
-
Product ÂŁ40,000 - ÂŁ65,000 per annum depending on experience UKMar 28, 2025
Kickstart Your Job Search
Need advice to apply?
Join our free
Webinar « 3
Mistakes to Avoid When Looking For A Remote Startup Job (And What To Do Instead) »
Register for free
Unlock 53,755 additional remote jobs, advanced search & email notifications
Get Access Now
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
Try for free - no card required.
️
| đź“Ť | Be aware of the location restriction for this remote position: UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Data Analysis
Data Analysis
|
Salary
đź’¸
competitive
|
Remote
Location
UK
|
|
Job Type
full-time
|
Posted
Mar 21, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
