[Hiring] PSC Process Automation & Analytics Specialist @Worldwide Clinical Trials

Role Description

The PSC Process Automation & Analytics Specialist supports data-driven decision-making across People Strategy & Culture (PSC) by analyzing process performance, generating insights, and providing visibility into key operational metrics. This role partners with PSC, HCM Systems, and Strategic Initiatives teams to deliver reporting and analytical support that informs prioritization, solution design, and continuous improvement. The Specialist ensures decisions are grounded in accurate data, clear trends, and measurable outcomes to enhance scalability and employee experience.

Responsibilities

• Process Analysis & Optimization Enablement
  • Analyze PSC workflows to identify inefficiencies and improvement opportunities.
  • Evaluate and quantify automation and digital enablement opportunities.
  • Provide data-driven input into workflow design, automation requirements, and prioritization.
  • Partner with Systems and HCM teams to align solutions with operational needs.
  • Monitor outcomes of changes (process and automation) to support continuous improvement.
• Data Analysis & Insights
  • Translate data into actionable insights and recommendations for stakeholders.
  • Define and refine KPIs aligned to business priorities.
  • Deliver clear, concise reporting to support leadership decision-making.
• Stakeholder Collaboration
  • Partner with Systems, HCM, Digital, and Strategic Program teams to support initiatives and reporting.
  • Provide data inputs to inform process enhancements and automation efforts.
  • Serve as a trusted advisor on process performance and key metrics.
• Process Visualization
  • Develop high-level process views and metrics mapping.
  • Provide data-backed comparisons of current vs. target state performance.
  • Maintain sufficient process knowledge to accurately interpret data.
• Perform other duties as assigned. The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all-inclusive.

Qualifications

• Strong analytical and problem-solving capabilities.
• Ability to translate data into clear, executive-ready insights.
• Familiarity with HR systems (e.g., Workday) and data structures.
• Working knowledge of process improvement methodologies (e.g., Lean, Six Sigma).
• Ability to influence and collaborate without direct ownership.

Requirements

• Bachelor’s degree in Business, Analytics, Operations, PSC, or related field (or equivalent experience).
• 3–5 years of experience in analytics, reporting, operations, or process improvement.
• Experience with reporting tools (e.g., Excel, Power BI).
• Experience in cross-functional environments, ideally within PSC or People Operations.
• Promotion to the next level is not automatic based on years of experience. Personnel are evaluated on proven competency, level of responsibility, and ability to work independently.

Benefits

• We love knowing that someone is going to have a better life because of the work we do.