[Hiring] Program Analyst @Office of Suicide Prevention, Veterans Crisis Line

Role Description

The employee will serve as the Program Analyst, located in the Data and Information Department, Veterans Crisis Line (VCL), Veterans Affair (VA). The VCL is a 24-hour, 7-days-a-week, 365-days-a-year service aimed at connecting callers worldwide to a caring, qualified Veterans Administration employee. The VCL's mission is to provide 24/7, world-class suicide prevention and crisis intervention services to Veterans, Service Members and their family members.

• Serves as a data analyst to support data warehouse development, deploys reporting tools, maintains employee dashboards, and delivers self-service reporting and analytic solutions.
• Selection of statistical techniques, report format, validity of data, and accuracy of results.
• Designs and conducts ad-hoc studies and analyses to provide data for the use of VCL officials.
• Applies analytical and evaluative methods and techniques to issues and studies concerning the efficiency and effectiveness of activities, which includes trending for future needs.
• Maintains accuracy and data integrity of databases, spreadsheets, and data warehouses.
• Uses large, highly specialized databases to recover statistical information needed for studies and reports.
• Collects, organizes, analyzes, and interprets highly specialized Veteran data from large databases.
• Develops procedures and recommends quality improvements in data collection, data extraction and statistical information systems.
• Provides data processing support for surveys, program evaluation, and special studies.
• Develops SQL code to produce stated analysis.
• Participates in special studies and fact-finding activities to develop required data and information for reporting purposes, and prepares administrative reports.
• Develops recommendations for corrective actions and methods to achieve efficient and effective operations.
• Utilizes various software packages to include Microsoft Word, Excel, PowerPoint, SQL, Power BI, and Report Builder. May also use R, Python, and other analytical suites as needed to prepare special reports, forms, and correspondence.
• Prepares a variety of recurring and special action reports utilizing data from files and records maintained in databases.
• Prepares and presents briefings and information to management/supervisory officials to ensure comprehensive program coverage and effective interface among VCL.

Qualifications

• Experience utilizing Microsoft Power BI and Structured Query Language (SQL).
• Specialized experience equivalent to at least the next lower grade (GS-11) in the normal line of progression for the occupation in the organization.
• Must meet 3/5 of the following examples of specialized experience:
• Applying analytical and evaluative methods related to data management principles to evaluate and improve the efficiency and effectiveness of program operations.
• Planning and conducting projects and studies to evaluate and recommend ways of improving business processes and data processing techniques.
• Study and analyze procedures to balance workload and validate data quality.
• Maintaining accuracy and data integrity of databases, spreadsheets, and data warehouses.
• Developing and interpreting study information for final presentations using technical reports.

Requirements

• Applicants must meet all requirements by the closing date of this announcement, 05/11/2026.
• Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements.
• Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

Benefits

• This is a remote position. Selectees will work 100% of the time in a non-VA-owned space outside of the local commuting area of a parent station.
• The employee's workspace must be suitable for conducting business and must provide a secure, distraction-free home-based worksite with reliable high-speed internet connectivity.
• Employees will be required to travel to the closest VA Medical Center or VA Outpatient Clinic for issuance of equipment, and as needed for technical support.
• Selectees will be required to self-certify that their remote workplace meets all safety, privacy, and internet speed requirements.