[Hiring] Pricing & Order Operations Analyst @Fivetran

Role Description

Fivetran is building data pipelines to power the modern data stack for thousands of companies. We’re looking for a Pricing & Order Operations Analyst to join our Order Operations & Monetization team. This role restores dedicated capacity for pricing and order operations testing, quote-to-cash (QTC) release validation, and order execution support.

You’ll help ensure system changes are tested, validated, and operationally ready before they go live. You’ll provide Pricing and Order Operations subject-matter expertise and execute assigned business validation across:

• Signature packets
• Bookings
• Marketplace offers
• Booking-to-order management handoffs

This role partners closely with:

• Order Operations & Monetization
• IT’s business systems team
• Pricing Operations
• Sales
• Deal Desk

This is a full-time remote position.

Qualifications

• 1–3 years of experience in pricing operations, order operations, business systems analysis, or quality assurance within an agile environment, ideally involving quote-to-cash processes.
• Working knowledge of Salesforce CPQ and order management or billing systems, with the ability to read and understand configuration logic without necessarily building it directly.
• Strong attention to detail and comfort performing structured, repeatable testing work.
• Comfort using conversational AI tools—such as Claude, ChatGPT, or internal chatbots—to support daily and project work, combined with sound judgment about when human review or decision-making is necessary.
• Clear written communication skills, with the ability to document test cases, defects, and sign-off criteria for technical and business audiences.
• A proactive and organized approach, with the ability to work across IT, Pricing and Order Operations, and Sales and Deal Desk without heavy oversight.

Requirements

• Support pricing operations changes through business requirement review, data validation, configuration checks, and documentation, helping ensure pricing logic is accurately reflected in QTC workflows.
• Validate pricing-related QTC changes across quoting, approvals, discounting logic, product configuration, and downstream order execution.
• Help confirm that pricing changes are operationally ready before launch, including impacts to Sales, Deal Desk, Order Operations, Billing, Revenue, and marketplace workflows.
• Partner with the Senior Pricing Operations Manager to prioritize pricing-related test cases, identify gaps in business requirements, and document expected system behavior.
• Help maintain documentation for pricing- and order-related system configurations, known dependencies, and release-readiness criteria.
• Participate as a Pricing and Order Operations subject-matter expert in UAT project-managed by Technical Program Management (TPM) and executed under RevOps coordination.
• Execute assigned Pricing and Order Operations test cases and collaborate with the GTM subject-matter experts identified by RevOps.
• Document test results and defects with clear traceability from business requirement to test outcome.
• Maintain the Pricing and Order Operations portion of the regression test suite for recurring QTC changes.
• Operate under defined business requirements for order operations rules within the QTC flow.
• Partner with IT’s business systems team and the Proposal-to-Order Lead to keep order operations rules aligned with upstream pricing and quoting logic and downstream billing and revenue systems.
• Identify and troubleshoot order operations issues across bookings, signature packets, and marketplace offers.

Benefits

• 100% employer-paid medical insurance
• Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays (including a year-end Global Week of Rest), and volunteer days off
• RSU stock grants
• Professional development and training opportunities
• Company virtual happy hours, free food, and fun team-building activities
• Monthly cell phone stipend
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.