[Hiring] Performance Assurance Analyst @Rackner

Role Description

Rackner is seeking a detail-oriented Performance Assurance Analyst to help teams make confident, data-driven decisions by ensuring performance data is accurate and reliable. You'll analyze key metrics, validate results, and uncover opportunities to improve performance, strengthen accountability, and drive continuous improvement. Working across teams, you'll bring a fresh, objective perspective to performance and quality.

• Analyze and track key performance metrics to measure success and identify areas for improvement.
• Ensure data and reports are accurate, consistent, and meet quality standards.
• Identify discrepancies, troubleshoot reporting issues, and help improve data reliability.
• Develop monthly and quarterly reports that highlight trends, insights, and opportunities for improvement.
• Review and validate data against original sources to ensure accuracy.
• Partner with cross-functional teams to review results, share insights, and support informed decision-making.
• Maintain clear documentation of performance results, findings, and recommended improvements.

Qualifications

• Minimum of 3 years of experience in performance analysis, quality assurance, auditing, or a related field.
• Proficiency in Microsoft Excel and Power BI.
• Hands-on experience analyzing performance metrics, validating data, and developing reports.
• Excellent attention to detail, analytical thinking, and problem-solving abilities.
• Effective communication and collaboration skills, with the ability to present insights clearly across teams.
• Must be able to successfully complete required background screening.

Requirements

• Relevant certifications, such as Certified Quality Auditor (CQA), ITIL 4, or Six Sigma.
• Knowledge of service-level agreements (SLAs), performance-based contracts, or quality management processes.
• Background in performance auditing, compliance reporting, and continuous improvement initiatives.

Benefits

• Medical, dental, vision, life, and disability insurance.
• 401(k) retirement plan with company matching contributions.
• Paid time off and paid holidays.
• Professional development and company-supported certification opportunities.
• Home-office equipment and remote-work support.
• Fitness and wellness reimbursement programs.
• Weekly pay and company team events.
• Benefits are subject to applicable plan terms and eligibility requirements.

Company Description

Rackner builds mission-critical systems for the U.S. government across software engineering, AI/ML, DevSecOps, cloud platforms, distributed systems, and application modernization.