[Hiring] Performance Analyst @BH MANAGEMENT SERVICES LLC

Role Description

As the Performance Analyst, you’ll have a big mission. Responsible for assuring the Company’s standards are achieved and excellent customer service is delivered. You also understand the value of taking a moment to express gratitude to the village that helped to make it happen. As you can likely tell, 'how' things are done matters just as much as ‘what’ was done here at BH!

Key Responsibilities

• Oversees and maintains a portfolio of up to 30 stabilized communities to review and accept daily rent pricing.
• Leads regularly scheduled performance calls with Community Managers and Regional Managers, monitoring revenue management and marketing systems and settings, making adjustments as necessary to meet ownership goals at least once a month.
• Serves as primary point of contact for pricing and/or ILS conversations with clients and operators. Analysis of performance to be reviewed during regular scheduled performance calls. Underperforming assets require additional assessment and consultation on deficiencies, taking proper measures of escalation to leader.
• Recommends ancillary services and products to their manager for assessment.
• Responsible for creating and distributing monthly and quarterly performance and recommendation reporting to clients and Operations. Partners with Performance Strategy leader to present and deliver reporting and recommendations to clients.
• Performs review of monthly exceptions and property performance; submits reporting in writing to operations and clients; creates strategies to improve performance. Maintains and documents thorough records and summaries of underperforming assets in Property Workbook on a weekly basis. Escalates struggling properties to leadership.
• Participates in weekly departmental meetings in order to communicate strategies and develop corrective actions for troubled properties as well as discuss and resolve any issues that may arise.
• Maintains ILS, and directs property marketing changes to Corporate Marketing Support, when applicable.
• Initiates, assures, and coordinates proper training of on-site personnel and implementation of software and workflows. Continually trains for ongoing use of the performance tools during performance calls.
• Other duties as assigned.

Qualifications

• Bachelor’s degree in Marketing, Communications, Revenue Management, Finance, Accounting, Statistics or related program, or comparable work experience preferred.
• Minimum 2-3 years related experience in the industry.
• Ability to travel up to 20%.
• Proficient in advanced computer/technology skills, including industry-specific software.
• Demonstrates exceptional attention to detail, consistently ensuring accuracy and high-quality results in all tasks.
• Advanced communication, facilitation, and presentation skills, with the ability to engage and influence diverse audiences.
• Ability to work autonomously, demonstrating exceptional flexibility and superior time management skills.
• Ability to thrive in a fast-paced environment.

Requirements

• Seniority Level: Experienced.
• Industry: Property Management.
• Employment Type: Full-Time.
• Location: Remote.
• Work Schedule: 8am-5pm, Monday-Friday, or as needed to meet business needs.

Benefits

• At BH, we believe our strength lies in our people. We are proud to be an Equal Employment Opportunity Employer, committed to fostering a workplace where everyone feels included, valued, and heard.
• Our posted compensation reflects the value of talent across multiple U.S. markets and is based on job-related knowledge, skills, and experience.