[Hiring] Operational Intelligence/Data System Engineer @Helper Heroes

Role Description

This position will support the ongoing development, maintenance, automation, and scaling of an advanced operational intelligence and governance analytics platform currently under active development. We are specifically looking for a candidate with strong technical and analytical capabilities who can eventually operate independently within a structured framework.

Responsibilities:

• Running and validating Python scripts
• SQL data processing
• Dataset normalization
• CSV ingestion and cleanup
• Folder structure management
• Backup and rollback validation
• Dashboard support
• Power BI support
• QA validation of outputs
• Data lineage verification
• Automation support
• Documentation of daily system activity
• Execution log review
• Governance workflow support

The system includes:

• Large operational datasets
• SQL operations
• Python-based analytics
• AI-assisted processing
• Governance analytics
• RCA / escalation intelligence
• Timestamp correlation
• Operational reconstruction
• Power BI visualization
• CSV normalization and automation
• Data pipeline governance
• Executive operational reporting

Qualifications

• Strong Python experience
• Strong SQL experience
• Strong Microsoft Excel experience
• Experience with CSV handling and large datasets
• Experience with pandas (Python library)
• Experience with Power BI or dashboard development
• Data normalization / ETL experience
• File structure and folder governance discipline
• Ability to work with large operational datasets
• Ability to follow structured naming conventions and workflows

Requirements

• Be highly detail-oriented
• Be extremely organized
• Be able to follow strict governance protocols
• Be comfortable working with evolving systems
• Be comfortable documenting work daily
• Be able to learn quickly
• Be comfortable with repetitive validation and auditing tasks
• Be proactive and solutions-oriented
• Be trustworthy and professional
• Be capable of handling confidential operational information responsibly

• Be comfortable working independently after training
• Be responsive during working hours
• Be capable of long-term system support and scaling
• Be comfortable with continuous improvement environments

Benefits

• Competitive Base Pay: We offer the highest base pay in the home care industry!
• Make a Difference: You’ll play a key role in ensuring that clients receive the best service.
• Fun & Supportive Team: We’re a tight-knit group that values collaboration, compassion, and a good laugh.

Company Description

At Helper Heroes, we’re on a mission to provide exceptional care and support to home care agencies in the U.S. We believe in true partnership where our virtual assistants act as an extension of the care team. Our goal is to ensure a compassionate, innovative, and efficient care experience for clients and families alike.