[Hiring] NICE CXone Analytics & Reporting Engineer @Pyramid Consulting

Role Description

Immediate need for a talented NICE CXone Analytics & Reporting Engineer (CCaaS Cloud Migration)—North Carolina. This is a full-time opportunity with long-term potential and is located in North Carolina (Remote).

Key Responsibilities:

• Support and optimize reporting, analytics, and data solutions within the NICE CXone platform.
• Troubleshoot reporting issues, data quality concerns, dashboard performance, and data integrations.
• Develop and maintain operational and executive-level reporting solutions.
• Analyze contact center performance metrics and deliver actionable recommendations.
• Support cloud contact center migration initiatives from legacy/on-premise environments to NICE CXone.
• Partner with business leaders, operations teams, engineers, and implementation partners to gather reporting requirements and deliver scalable solutions.
• Support real-time and historical reporting environments.
• Perform root cause analysis and implement long-term solutions for reporting and data issues.
• Assist with API integrations, ETL processes, and cloud-based data environments.
• Ensure data accuracy, consistency, and integrity across multiple systems and platforms.

Qualifications

• 5 years of experience in reporting, analytics, business intelligence, data engineering, or contact center analytics environments.
• Hands-on experience with NICE CXone cloud solutions.
• Experience supporting contact center or call center reporting environments.
• Experience participating in NICE CXone migration, implementation, or cloud transformation projects.
• Advanced SQL querying and data analysis skills.
• Hands-on Databricks experience.
• Strong understanding of contact center KPIs, reporting logic, and operational analytics.
• Experience supporting enterprise reporting and dashboard solutions.
• Strong troubleshooting, problem-solving, and stakeholder communication skills.
• NICE Interaction Analytics experience.
• NICE Performance Management experience.
• NICE QM experience.
• NICE Nexidia experience.
• NICE Expert experience.
• Power BI, Tableau, or other Business Intelligence platforms.
• API integration and troubleshooting experience.
• ETL and data pipeline support experience.
• Cloud-based SaaS reporting environments.
• Healthcare contact center experience.
• ITIL processes and service management experience.

Requirements

• NICE CXone Certification
• Power BI Certification
• Tableau Certification
• ITIL Foundation
• AWS Certification
• Microsoft Azure Certification

Technologies & Tools

• NICE CXone
• NICE Interaction Analytics
• NICE Performance Management
• NICE QM
• NICE Nexidia
• SQL
• Databricks
• Power BI
• Tableau
• APIs
• ETL
• Cloud Analytics Platforms