[Hiring] Manager, Data Operations, AI and Automation @Measurabl

Role Description

Utility data quality is the hardest problem in commercial real estate sustainability, and it is the primary reason customers choose Measurabl. As Manager, Data Operations, AI and automation you will be a hands-on operational leader who owns that function end to end:

• Setting and enforcing the quality standards
• Monitoring the health of customer data
• Building the AI-driven automation and internal resources that resolve issues at scale
• Leading the offshore and vendor teams that deliver the work

Everything you do in this role serves one outcome: the trust our customers and partners place in Measurabl. You will earn that trust in how you act, not what you assert:

• How quickly you surface a problem
• How completely you resolve it
• How clearly and honestly you communicate with customers, customer-facing teams, and delivery partners

You will be measured on outcomes, not activity — not by how much work you personally route, but by how much more your team delivers, and at what quality, because of what you put in place.

Automation is your primary lever. You will build the agents and scripts that resolve routine work, generate and maintain the knowledge resources internal teams rely on, and remove manual steps rather than staff them.

If you have been waiting for a role where automating your own team's work is the job rather than a side project, this is it.

Qualifications

• 5+ years leading operational teams and programs with direct accountability for performance
• Proven experience managing offshore, outsourced, or BPO delivery teams
• Demonstrated people leadership: setting expectations, coaching, and addressing underperformance
• Hands-on experience building working automation with AI tools
• Experience running a queue-based operation against defined SLAs
• Strong analytical capability
• Exceptional written communication and organizational skills
• Proficiency with work-tracking tooling (e.g., Jira) and advanced spreadsheet skills

Requirements

• Serve as the technical voice on customer data quality
• Serve as the escalation point for ambiguous or high-impact issues
• Oversee monitoring of customer data health across all portfolios
• Ensure data operations conform to Measurabl's Data Assurance Policy
• Uphold the handling standards for confidential customer information
• Lead data quality incidents end to end
• Design, build, and deploy AI-based automation
• Build a mechanism to monitor the effectiveness of automation and AI
• Find the highest-volume manual work and convert it into automation
• Lead the delivery team day to day
• Produce operational reporting for leadership and customer-facing teams
• Create and maintain internal knowledge resources

Benefits

• Flexible PTO
• Health and Dental Insurance + HSA options
• Pet Insurance
• Holiday Paid Time Off (Black Friday and Christmas Week Included)
• Matching 401k
• 100% fully remote
• Flexible work hours
• Monthly phone & internet reimbursement
• Stock options
• Bonus potential

Company Description

Measurabl, Inc. provides equal employment opportunities to all employees and applicants in all company facilities without regard to race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws.